First Editing was late on delivery and still did a horrible job! Tallahassee Florida

On October 27, 2014 I received my edited manuscript from first editing. The manuscript arrived four days late after they asked for an extension on the job...I gave them that extension only if the editor was doing a good job. When the job was returned it was a terrible job.

First Editing sent me a review survey to do and I went on line and completed it and told them how horrible the job was. I never heard from them...I sent them a second e-mail...telling them again about the terrible job that was did. They e-mailed me back and told me that they had not even read the review I had completed and could only do a re-edit on my manuscript. Because I had not heard from them I hired another editor. I am on a time schedule also.

I paid $1118.00 for this editing job and the person that did it didn't even read it. I asked for a refund and was told that was not in their policy...that their terms state that they will do a re-edit. Since the paper was not delivered on time and I agreed to an extension only if they did a good job then this is another way they did not keep their end up.

I sent a staff person some examples of the bad work and all she did was make excuses for the reason the work was not edited right. This is what I sent them.

As you can see by the remarks that Kathy Hatter made she is not a very good editor either. First Editing hides behind the fact that they will re-edit but we are all on a time schedule...once they get your money they are not concerned about anything else...sure they will do it again...but why trust them to do it again...after all they are suppose to be professional and do it right the first time.