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Report: #1095665

Complaint Review: First Energy Corp - Akron Ohio

  • Submitted:
  • Updated:
  • Reported By: Jerry — Dayton Ohio
  • Author Not Confirmed What's this?
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  • First Energy Corp 341 White Pond Dr, Bldg B2 Akron, Ohio USA

First Energy Corp FES Renewed my accounts without my knowledge plus added 2 months to my cycle Akron Ohio

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At renewal time in 2012, I was on an emergency trip in Texas tending to my sick mother who is now in a Alzheimer nursing home and in attendence by hospice around the clock. I got back to Dayton 2 months ago to discover that my account with FES should be up for renewal Nov 1st, 2013. Instead I find that they chose to make my renewal date Dec 31, 2013 and did this while I was in Texas. Since I didn't get mail forwarded down there I couldn't see what my rates were or know what they had done to my renewal date. I depended on my wife to call bill amount totals to me so I could pay all bills over the Internet.

Being a stressful time I didn't even realize the terms that allowed them to renew me automatically if i didn't respond to a warning letter. This needs to be fixed with PUCO. Companies like this should be required to turn your account back over to the utility provider when a customer doesn't respond. They not only stretched out my renewal an extra 2 months but raised my rate also to a ridiculous 2 points higher than the competitors available. They were just as high as the rates DP&L charged but I wouldn't have been locked into a $175 cancellation fee to get away from DP&L. This system PUCO has approved stinks and they ignore complaints from citizens like me who complain of the wrongdoing. I now have to wait an extra 2 months to get away from FES in order to avoid paying $175 cancellation fee.

This report was posted on Ripoff Report on 10/30/2013 08:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/first-energy-corp/akron-ohio-44320/first-energy-corp-fes-renewed-my-accounts-without-my-knowledge-plus-added-2-months-to-my-1095665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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