Complaint Review: First National Acceptance Co,First Natl Bank Of America - East Lansing Michigan
- First National Acceptance Co,First Natl Bank Of America 241 East Saginaw East Lansing, Michigan U.S.A.
- Phone: 800-266-7661 ext 89
- Web:
- Category: Better Business Bureau
First National Acceptance Co ,First Natl Bank Of America They obtained my husband's and my personal info, without knowing who we are. East Lansing Michigan
*UPDATE Employee: Rebuttal to Complaint
*General Comment: Perceived Iffy Practices May be Perfectly Legal
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We bought a house from a person in our neighborhood. We paid him 100 grand and owed him 25 grand which we were paying in monthly installments, with zero intrest. This person turned around and sold the deed to the house, to this lender. We were unaware, till we received a packet with the lenders info.
In a letterhead from them, they asked that we both sign and return it, failing to do so will result in heavy penalty from the IRS. I called IRS, they told me that this was untrue. I called the lender up and they already knew who we were. I asked, "how do you know us,since we never met and never signed anything?" Customer service lady "Karon" (as she spelled it) said she had a file on us and that they had already ran credit histories on me and my husband to see if we met approval for the loan. I told her we never gave consent and we are not customers of thier institution.
I then asked how was it they obtained our info, without it being written on the deed and court records. She said, they had people who investigate others personal info in order to obtain it. She then said the transactiion started in thier branch in Austin TX.
I called there and spoke to a man. I told him I did not know who they were but they violated our rights, by obtaining our personal SS# and running history reports on us. He told me they had every right to do this, and they did not have to tell anyone anything. I told him we were concerned because there is alot of ID theft going on, he said that was what they were there for...to prevent it from happening. I told him how are you preventing it from happenning it to me, when you done violated my rights
Jhtr63
san antonio, Texas
U.S.A.
This report was posted on Ripoff Report on 02/04/2009 04:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/first-national-acceptance-cofirst-natl-bank-of-america/east-lansing-michigan-48823/first-national-acceptance-co-first-natl-bank-of-america-they-obtained-my-husbands-and-my-420238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Rebuttal to Complaint
AUTHOR: First National Acceptance Company - ()
SUBMITTED: Tuesday, June 11, 2013
First National Acceptance Company has been purchasing private real estate notes for over 50 years. We hold and service all of the notes that we purchase and never sell them to another investor or financial institution.
When evaluating whether to purchase any particular note, we take many of the same steps that a bank would do in originating a loan. The information we receive about the borrower (the person making payments) most often comes from the people who are offering to sell their notes for cash up-front. This information includes things like how well the payments are being made, etc.
When we purchase a real estate note, nothing changes for the purchaser in terms of the interest rate, payment amount, escrow arrangement (if any), and so on. The only exception is simply to what address the purchaser sends the future payments which would be to First National rather than to the original seller/lender.
Also, after we purchase a note, the purchaser receives all of the benefits of paying a regulated bank – i.e. strict privacy protections for customers, the ability to pay by phone or through the web, and having their payments reported to the credit bureau. (This reporting can help them establish better credit and allow them to receive conventional financing in the future.)
Purchasing private real estate notes is a business that has been around for many years and First National Acceptance Company has become one of the largest, most respected note buyers in the country.

#1 General Comment
Perceived Iffy Practices May be Perfectly Legal
AUTHOR: anonymous - (USA)
SUBMITTED: Wednesday, August 11, 2010
I have been researching this company to see if I would like to do business with them.
Regarding your complaint, however, most states (and in some federal regulations) allow the sale of real estate securities (which is what your owner-financing arrangement is/was) from the orignal owner to whichever financial institution is interested in buying them.
They do not need permission to secure a credit report, or the purchaser's agreement of the sale in order to close such a deal. Only if the original sales contract between you and the original seller prohibited the sale of the contract might the purchase of it be voidable.
It seems sneaky because they obtained personal information and you now pay them instead of the original seller who was an actual person, someone with a face to do business with, but in truth the original seller was functioning as a bank and was in all liklihood within legal rights of selling the security (although Texas has some funny regulations in place regarding seller financing). Most of the time, no financing data appears on any deed, as it is simply a document of conveyance, and is public information once it is filed with a county clerk or similar office. The original seller would have had to furnish this data to the purchasing company in order for them to assess risk and determine whether they wanted to buy the note.
As an example, with the recent financial meltdown in the country (Thank You Congress), a friend of mine has had - within the past two years - three (3) different lending institutions as owners of his mortgage. The only thing he received was a letter stating that the new owner was so-and-so, and where to send his payments.


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