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Report: #203163

Complaint Review: First Premier Bank - Sioux Falls South Dakota

  • Submitted:
  • Updated:
  • Reported By: Golden Colorado
  • First Premier Bank Sioux Falls, South Dakota U.S.A.

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I got a First Premier Bank Mastercard about a year and a half ago. At first, I was shocked at the immediate fees (about $175) charged to my card before I received it, but my goal really was to rebuild up my credit and not have extra play-money, as I had lost a job after 9/11, and then lived overseas for 3 years. So I just sucked it up, paid my bill, used the card sparingly, and paid my bill on time for the next 18 months or so.

Last week, not having received my bill for the month yet, I got a call from them saying that my balance was over the credit limit, and that I needed to pay the full amount ($341) immediately. I told them I'd been making my payments, and not just the minimum, and asked why were they requiring full payment.

They responded that my annual fee had hit and put me over, and that my card had been suspended and would only be available if I paid in full. Then they said that paying in full is the only wau I could avoid a negative credit report entry as well. I was highly annoyed, but I agreed, and scheduled a bank wire draft to pay the card in full.

That day when I got home, I found a letter in my mailbox from them saying that my credit card has
been "temporarily revoked," that my account was "seriously delinquent," (keep in mind I was not at all late on my payments) that my card would be "subject to confiscation" if I attempted to use it, and that "they reserved the right to not reinstate my charging privileges for an indefinite amount of time if they "felt that [I was] a risk."

This letter put me over the edge. I've gotten nicer letters from lawyers threatening to sue me.

After my draft went through, I called First Premier and spoke to a lady who was at first very polite. I informed her that I wished to close my account. She asked why, and I told her that I was not happy with the service, and I didn't appreciate the strong letter I got about my card being "revoked," even though I made every payment on time and it was THEIR fee that put me over. Her tone soured, and she said "well, this is a credit rebuilding card and we report to all three major credit bureaus" as if to say "you NEED us." I told her that this level of service was not worth the piddly little $250 credit limit they gave me, that I had several other credit cards, and a credit score of 650...I hardly need the help now.

To their credit, the customer service rep credited my account with $10 because of my complaint, and since I was closing the account because I was unhappy with the service and it was still the same month the annual fee hit, she "refunded" my annual fee. It's now sitting in my (closed?) account as a credit. I'm wondering how long it will be before they actually send the money to me.

I would not recommend this card to anyone but the most desperate, and only to rebuild credit. This is not a serious card, and it will cost you a lot to have it. I agree with the poster who said Orchard Bank has a good deal. I have a card from them and I am quite happy with it.

John
Golden, Colorado
U.S.A.

This report was posted on Ripoff Report on 07/27/2006 09:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/first-premier-bank/sioux-falls-south-dakota/first-premier-bank-ripoff-fraudulent-billing-practices-sioux-falls-south-dakota-203163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Consumer Comment

First Premier Credit Card

AUTHOR: Nikki - (U.S.A.)

POSTED: Friday, August 04, 2006
I opened this card to establish and rebuild my credit and was aware of all the fees and I was willing to pay them. I got my first bill and went to register online to pay and found this site. I wished I would have found it before I actually opened the card. How ever I read all of the reviews and got a little worried and felt a little uneasy about having this card. So I just cancelled it! I dont want the hassels at all! So thank you everyone that wrote a review. I will let you know that they tried their hardest for me to keep this card and even offered to wave $60 and apply it towards my avaible balance and proceeded to tell me that there are over 200,000 people that have this card and use it with not problems and unlike other rebuilding cards this one reports to the major credit bureaus every 3 months! but I still was not intrested!. Thanks

Nikki
Michigan
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#3 Consumer Comment

First Premier Credit Card

AUTHOR: Nikki - (U.S.A.)

POSTED: Friday, August 04, 2006
I opened this card to establish and rebuild my credit and was aware of all the fees and I was willing to pay them. I got my first bill and went to register online to pay and found this site. I wished I would have found it before I actually opened the card. How ever I read all of the reviews and got a little worried and felt a little uneasy about having this card. So I just cancelled it! I dont want the hassels at all! So thank you everyone that wrote a review. I will let you know that they tried their hardest for me to keep this card and even offered to wave $60 and apply it towards my avaible balance and proceeded to tell me that there are over 200,000 people that have this card and use it with not problems and unlike other rebuilding cards this one reports to the major credit bureaus every 3 months! but I still was not intrested!. Thanks

Nikki
Michigan
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#2 Consumer Comment

First Premier Credit Card

AUTHOR: Nikki - (U.S.A.)

POSTED: Friday, August 04, 2006
I opened this card to establish and rebuild my credit and was aware of all the fees and I was willing to pay them. I got my first bill and went to register online to pay and found this site. I wished I would have found it before I actually opened the card. How ever I read all of the reviews and got a little worried and felt a little uneasy about having this card. So I just cancelled it! I dont want the hassels at all! So thank you everyone that wrote a review. I will let you know that they tried their hardest for me to keep this card and even offered to wave $60 and apply it towards my avaible balance and proceeded to tell me that there are over 200,000 people that have this card and use it with not problems and unlike other rebuilding cards this one reports to the major credit bureaus every 3 months! but I still was not intrested!. Thanks

Nikki
Michigan
Respond to this report!
What's this?

#1 Consumer Comment

First Premier Credit Card

AUTHOR: Nikki - (U.S.A.)

POSTED: Friday, August 04, 2006
I opened this card to establish and rebuild my credit and was aware of all the fees and I was willing to pay them. I got my first bill and went to register online to pay and found this site. I wished I would have found it before I actually opened the card. How ever I read all of the reviews and got a little worried and felt a little uneasy about having this card. So I just cancelled it! I dont want the hassels at all! So thank you everyone that wrote a review. I will let you know that they tried their hardest for me to keep this card and even offered to wave $60 and apply it towards my avaible balance and proceeded to tell me that there are over 200,000 people that have this card and use it with not problems and unlike other rebuilding cards this one reports to the major credit bureaus every 3 months! but I still was not intrested!. Thanks

Nikki
Michigan
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