First Union - Wachovia Bank ripoff Jacksonville Florida

Bankrupcy was filed in year 2000. Being total disabled it become impossible for me to try to pay everything when my disability had not come through and insurance was still pending. My wife and myself agreed with the company along with our lawyer present that we would continue paying some of our accounts and had agreed with a representative of First Union Bank to continue Paying the payments on this account.

The payments were brought up to date and we were told that we should make our payment to a branch office in Jacksonville Florida. We have never missed a payment and some times paid more on the account than what was due. We have been paying on this account for over three years nearly four and was just notified a few months ago that they wanted our payments and we were behind. I assured them this was not true we had made all our payments and sometime more trying to get the account paid off.

I had also paid nearly $1700.00 for life and disability insurance that they advised me had been cancelled. I did not understand why. These phone calls continue each month even though my account is up to date. Wachovia has informed me because I paid payments early their computer did not acknowledge them and I was behind on payments and this was why so much interest had accummulated on the account. I told them this was not true and all my payments were made each month regardless and usually early. They then said they had my payments due on the 28th of the month when I have always paid them by or before the 5th of each month. My account is showing I have only paid a few payments in accordings to the total.

My insurance which is included with the payments were cancelled so I am told but they did not credit me with this either. I still am sending payments and each month I still receive a phone call from Waachovia. We have gone around and around. Still no results. I have just send them another letter and one to the attorney who handled our case. The account would have been paid off as we had disability insurance but they cancelled this. Some one is putting money somewhere and I am not going to be rip-off any further. I will continue to fight for what is right. These people are something else!

Violet and James
Big Stone Gap, Virginia
U.S.A.