Complaint Review: FirstACH - Columbia Maryland
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- Author Not Confirmed
- FirstACH 9693 Gerwig Lane Suite A Columbia, Maryland United States of America
- Phone: 800-356-2429
- Web: www.firstach.com
- Category: Credit Card Processing (ACH) Companies
FirstACH www.firstach.com This company charged me twice. And is unlawfully cashed checks made to me and holding funds Columbia, Maryland
*UPDATE Employee: First ACH Follows the Rules
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Consumers beware of this company. I should have done my homework because they have a D rating with the BBB. Well I am another victim they can add to their business. FIRST ACH Offers a multitude of check cashing programs for small businesses. I qualified for their beginers package of $9.99 a month. With a promo sign up for additional $12.65. But after explaining to them what I wanted they said I would have to purchase the next package up, so I did. Keep in mind this is the same day they charged. Instead of pro rating it they charged my account another $19.99 for full service price. So i tried out their service and tried to process one check to try it out. This process takes about 3 days. Well they held it for 3 days and said it was not made out right. I said that is the way the customer made it out and told them I would not be able to use their service and to close my account. They never put the funds from that check in my account and kept the money. Now in my book that is check cashing fraud. I also filed a complaint with the BBB of Maryland. I will probably never see any of my money but at least I can stop them from taking another legit business owner. STAY FAR AWAY FROM FIRST ACH.
This report was posted on Ripoff Report on 07/07/2010 02:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/firstach/columbia-maryland-21046/firstach-wwwfirstachcom-this-company-charged-me-twice-and-is-unlawfully-cashed-checks-m-621161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
First ACH Follows the Rules
AUTHOR: First ACH - (USA)
SUBMITTED: Friday, July 30, 2010
Dear MRDetailing,
Were sorry you were unhappy with our services, especially since it seems we have an unfortunate misunderstanding. In our industry, there are rules and regulations created by higher authorities that must be adhered to, with violations leading to fines or the termination of service altogether.
We must follow the regulations, sometimes to the dismay of customers who arent aware of them, which is why we asked you to make some changes to meet these requirements. It may be beneficial to your business or easier to be noncompliant, but if what youre doing breaks the rules we have to follow, then they are not an option.
Since this comment was written in haste, it should be mentioned that you were not overcharged, you were indeed paid, and nothing unreasonable was requested. You are always welcome to speak to our Customer Support department for clarification or additional information.
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