Report: #1394948

Complaint Review: FIS Global Merchant Services

  • Submitted: Wed, August 23, 2017
  • Updated: Wed, August 23, 2017
  • Reported By: Controller KM — WILDWOOD Florida USA
  • FIS Global Merchant Services

    Tampa, Florida

FIS Global Merchant Services FIS Global Activated account without our authorization Tampa Florida

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We applied for merchant services with FIS Global.  We needed a new credit card processor within two weeks.  FIS kept coming back to us with more and more requests for information.  It got personal.  They wanted the owner of our "S" Corp to guarantee the credit card charges personally.  I told them we wouldn't do that and that we were going with another company for these services.  By this time it had already been more than two weeks and we couldn't wait for them. A month or so later, we began getting charges to our bank account from FIS Global.  We tried repeatedly to cancel the account we never authorized.  The only way to cancel an account is to agree up front on the cancellation form to pay a rediculous cancellation fee!  I finally got tired of dealing with them and agreed to pay a fee just to get rid of them.  They are horrible.  Their customer service is non-existent.  Watch out for their noncompliance fees!


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