Complaint Review: Fit Factory, Shelpjelpffcom - Internet
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- Author Confirmed
- Fit Factory, Shelpjelpffcom www.fitfactory.com Internet U.S.A.
- Phone: 866-407-1022
- Web:
- Category: Weightloss Programs
Fit Factory, Shelpjelpffcom Bait and Scam - Credit card fraud Internet
*UPDATE Employee: Resolution offer
*Consumer Suggestion: Read the Terms & Conditions of the trial you signed up for
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I tried 1 sample of Acai Berry... The charge was $29.95 and on my credit card as fit factory. The second month, we received another bottle, so I called to ask why it was sent and they said that we had signed up for automatical renewal (which we had not). At that point I cancelled, and they told me no problem. However it was too late to cancel the shipment and so I would be billed one more time. I only received 2 bottles, and was charged three times under fit factory.
The fourth month, I noticed a charge for $29.95 again, but the name was under Selfhelpffcom. When I again called them, I explained my issue and the operator just kept repeating the same thing that I had singed up for a weightloss program....I kept asking to cancel and he just kept repeating his "speech".
I finally got thru to a supervisor, and was told that I had not only purchased the Acai, but had signed up for a weightloss program, and when I cancelled the Acai, I needed to call a separate number to cancel the weightloss program...which no one told me when I cancelled the first time. They have again told me they have cancelled, but I will need to wait a month to see if they actually have.
My advice - STAY CLEAR OF THIS COMPANY AS THEY ARE SCAM ARTISTS!!!!
Angry customer
Irvine, California
U.S.A.
This report was posted on Ripoff Report on 05/04/2009 09:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fit-factory-shelpjelpffcom/internet/fit-factory-shelpjelpffcom-bait-and-scam-credit-card-fraud-internet-448598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Resolution offer
AUTHOR: Customer Service Administrator - (U.S.A.)
SUBMITTED: Tuesday, May 05, 2009
Pat,
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. We understand that sometime mistakes are made when ordering products and information is missed or passed over.
Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.
All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.
Unfortunately, we are unable to locate an account for this customer as she has not left her full name for us, but, I would be happy to confirm the cancellation of their account for this individual if they would like to call the number below and provide me the confirmation code given at the end of her call with the customer service representative.
For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.
If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at Customerservice@cshelp.org and I will assist you immediately.
If you are another customer reading this and you need assistance you may contact our customer service department at (866) 396-5694 Monday-Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at customerservice@cshelp.org or call me directly at 435-773-1795.
Sincerely,
Online Customer Support
#1 Consumer Suggestion
Read the Terms & Conditions of the trial you signed up for
AUTHOR: Dee - (U.S.A.)
SUBMITTED: Monday, May 04, 2009
The DID include the information about the other 2 products you were also signing up for along with how to cancel those trials as well. ALWAYS read the Terms you are agreeing to BEFORE giving anyone your credit card number. These companies make money because people like YOU are too lazy to do so. They do not have to refund any of your money either.
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