Fitness Warehouse 4 Less Did not send product I ordered and will not respond to me Los Angeles California

I ordered a Pro-form Tour de France model 5.0, 2016 exercise bike on November 30, 2015.  I received a Model 4.0 which is not what I ordered and paid for.  After several attempts I was finally able to speak to someone in customer service who advised that there were problems with the 5.0 and it was not going to be available until February 1, 2016.  

i received a copy of an email from their customer service to the supposed distributor a month ago.  I have sent follow up emails to the customer service person with no response.  I have additionally made several telephone calls to the customer service department (does it still exist?) and have been on hold for extended lengths of time with no live person ever picking up the phone.  

If the product I purchased was not available when I ordered it, why was I not told that it was not available?  Were they trying to use a bait and switch tactic hoping I would not notice the difference?  I do not believe this company can deliver what I ordered and I have been scammed by ripoff artists.  They were paid 60 days ago, but have not upheld their part of the contract.

They charged my credit card on November 30, 2015 and almost 60 days later I do not have what I ordered, nor do I have any indication that I will receive what I ordered.

Avoid this company like the plague!  They take your money, send you an inferior product and make no attempt to deliver the product ordered.  Their customer service department is virtually non-existent!  I do not believe the word ethical is in their vocabulary!