Complaint Review: Fitz-rite Home Improvement - Davenport Iowa
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- Author Confirmed
- Fitz-rite Home Improvement Davenport, Iowa U.S.A.
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- Category: Builders & Contractors
Fitz-rite Home Improvement beware nothing will fit right with this construction company Davenport Iowa
*REBUTTAL Owner of company: Kevin at Fitz-Rite
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after three attempts and two tub surrounds later,
the second replaced out of the pocket of Fitz-Rite Improvement,
My shower handle would not stay on.
for three months we had to hold the handle up to the pipe to turn the water on and off.
that is until I paid a repair man 50 dollars to recut and adjust the pipes behind the tub surround so the handle will actually stay on.
The company said it was because my house is so old, 1958, that they could not get anything to fit right.
the surround has gaps at the bottom so water goes under the surround walls where it should meet the tub and does not.
it will cost another 500 for the surround to be removed and put in the correct way. They did not even caulk the cracks when completed.
They also took down all my newly hung greenboard threw it out and then used less regular drywall to go just at the top of the surround they replaced.
Now there is no sound barrier or water proof wall for my bathroom behind the shower surround wall.
For a fourth time they wanted to come back and finish. I said no way. They have not charged me for the mess they made.
However, after all my material I had purchased and had almost finished that they threw away it has cost me out of pocket and now need to pay even more to correct their mess.
I found another professional who said he would charge 500 to redo the entire botched job.
Michelle in iowa
davenport, Iowa
U.S.A.
This report was posted on Ripoff Report on 12/21/2008 09:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fitz-rite-home-improvement/davenport-iowa-52804/fitz-rite-home-improvement-beware-nothing-will-fit-right-with-this-construction-company-da-403653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Kevin at Fitz-Rite
AUTHOR: Kevin - (U.S.A.)
SUBMITTED: Saturday, May 02, 2009
Michelle of Davenport,
I am sorry you seem to be just angry with the world in general. I feel we tried to accommodate your every wish and at every turn your language and temper were very unbearable. On many occasions my phone conversations with had to be ended because you were abusive and difficult to speak to.
We own a A+ Rating with the Better Business bureau and we tried to solve this issue with them as a mediator.
We are not perfect nor do we expect you or your home to be but the condition of your home upon our arrivals and the clothes and pet poop/ urine that were strewn about probably did not have any thing to do with the outcome of the project.
The faucet and the original tub were set by others. We invested alot of our own time and dollars in an attempt to satisfy your wishes.
Our last conversation on the phone was you asked if I would pay for someone else to do the work we had already started when you would no longer allow us to finish. When I said I had photos of the project every step of the way you no longer wanted to continue the conversation.
I understand your frustration but I do not feel your frustration are due to us working in your home. I also feel what you have written here is very much a stretch of the truth.
My hope for you is that you will find some peace with yourself and the others around you as well. If there is anything I can do for you , I am still willing to listen.
Kevin at Fitz Rite
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