Five Star Fido, LLC Bait & Switch - Terrible Customer Care - Untrustworthy Laguna Hills, California

Five Star Fido is TERRIBLE!! They tell you on the website when the item will be shipped but they NEVER ship on time & MOST of the time they do not even have the stock available! Instead, they offer substitutions, generally for more expensive items. They charge the credit card immediately after you place the order, yet they refuse to credit your account immediately. They violate the terms of their own contract but hold you accountable for a 15% restocking fee. When you finally contact someone they come up with all sorts of excuses.. & when you challenge those they turn rude and even hang up the phone! They do not return calls or respond to emails unless you threaten to take further action. The only calls they answer are for new orders. After much aggravation I researched their reviews and realized how badly they are perceived by everyone, Including a D rating on BBB! When I told S the lady on the phone about their BBB rating she said: You can pay to have your rating bumped up, you know and they are currently working on having that rating changed - she said. Amazing response! Anyone, please educate me, can you really buy a better rating with the BBB? I guess Five Star Fido will have to pay a bundle for any bump-up!!