Complaint Review: Five Star Store It - Lansing
Five Star Store It - Lansing, Store It USA This storage company refused to communicate with me and refused to answer any questions I had about billing and auction. Gave me auction notice but sold unit 6 weeks early. Lansing Michigan
*Author of original report: Still waiting on a response
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After losing a job to the doors closing, I had to move out. I used 5 star as referred through an internet broker. The reviews seemed ok and it was close by. Still recovering from job loss, I became delinquent. I tried to make payments but they would not accept them. They refused to answer questions I had about the process of delinquency until I have up and attempted to deal with the corporate office. The district manager was combative and also refused to answer my questions. I spoke with th DM on the email thread regarding the attachment that was my statement of lien. We discussed this lien on may 11, where in said lien stated auction date of June 27. I go to pay my bill in full on june 9, and they inform me that my unit went up for auction on may 21st. I accused them of dishonest business and they informed me they send those lien notices out even after it's too late. So my issue is this: Any reasonable person would assume the latest statement sent, is current and valid. And having a conversation with someone, (a customer trying to make arrangements to pay his debt, who made it very clear he intended to save his family's heirlooms and kid's belongings) a week before you plan to sell and conveniently leaving out important details, details that were specifically asked for, goes in the category of theft. This company has a lawsuit on its hands now, as I am looking for a strong aggressive attorney.
This report was posted on Ripoff Report on 06/14/2017 05:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/five-star-store-it-lansing/lansing-michigan-48910/five-star-store-it-lansing-store-it-usa-this-storage-company-refused-to-communicate-w-1379170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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