Report: #1379170

Complaint Review: Five Star Store It - Lansing

  • Submitted: Wed, June 14, 2017
  • Updated: Wed, June 14, 2017
  • Reported By: Lansing Michigan USA
  • Five Star Store It - Lansing
    2715 N Grand River Ave,
    Lansing, Michigan

Five Star Store It - Lansing, Store It USA This storage company refused to communicate with me and refused to answer any questions I had about billing and auction. Gave me auction notice but sold unit 6 weeks early. Lansing Michigan

*Author of original report: Still waiting on a response

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 After losing a job to the doors closing, I had to move out. I used 5 star as referred through an internet broker. The reviews seemed ok and it was close by. Still recovering from job loss, I became delinquent. I tried to make payments but they would not accept them. They refused to answer questions I had about the process of delinquency until I have up and attempted to deal with the corporate office. The district manager was combative and also refused to answer my questions. I spoke with th DM on the email thread regarding the attachment that was my statement of lien. We discussed this lien on may 11, where in said lien stated auction date of June 27. I go to pay my bill in full on june 9, and they inform me that my unit went up for auction on may 21st. I accused them of dishonest business and they informed me they send those lien notices out even after it's too late. So my issue is this: Any reasonable person would assume the latest statement sent, is current and valid. And having a conversation with someone, (a customer trying to make arrangements to pay his debt, who made it very clear he intended to save his family's heirlooms and kid's belongings) a week before you plan to sell and conveniently leaving out important details, details that were specifically asked for, goes in the category of theft. This company has a lawsuit on its hands now, as I am looking for a strong aggressive attorney.

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#1 Author of original report

Still waiting on a response

AUTHOR: Robert - (United States)


I had everything my family owned STOLEN from me by a specific employee that will not be named on here.

I was given notice of lien and auction for a predetermined date. I made MANY attempts to reconcile this bill with no progress due to the lazy store clerk who refused to answer any questions, return calls, or even be polite.

When I was finally able to contact the District Manager, He would NOT ACCEPT my payment. The notice to auction was for a date in July and I was given til then to pay. When I went to pay it IN FULL, on a date in June, I was told that I did not have any lockers in this facility.

After I got to the bottom of it, I discovered that my locker was broken into a month earlier than the auction date I was given in writing. Everything my family owned was stolen and sold for huge profit and auctioned earlier than what I was given for a deadline.

If you have any units here now, I urge you to move it now as I am opening multiple civil lawsuits against the store, corporate office, and the district manager personally.

Since it is impossible to get our stuff back, I may seek damages including making sure that this company loses its right to operate in the state of Michigan.

On a side note, the facility was in disrepair with snow coming in through holes in the roof. The store clerk was almost never at her post during her scheduled hours. I have pictures to prove all of the above are true facts.

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