Complaint Review: FIXNOW ONMITECH - Internet
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- Author Not Confirmed
- FIXNOW ONMITECH Internet United States of America
- Phone:
- Web: fixnow.us
- Category: Internet Fraud
FIXNOW ONMITECH Bad News Unknown, Internet
*REBUTTAL Owner of company: We rip-off no one. We provide quality, affordable technical support. Thats why we have earned an A+ BBB rating.
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I had a problem FIXNOW/ ONMITECH with having them help with Outlook PST. Two
hours on the phone and nothing was done! I spent a lot of time looking
at a cursor that wasn't moving! Same"Sorry for the inconvenience"
messages. I suggested kicking it up to the next tech level or giving me
an incident no. so I could do later (with perhaps a Tech assistant who
wasn't so slow and dumb). Response was "Let me keep working on it". Of
course the cursor just sat there (remote desktop). Tried to call
customer support - a joke. Got the offshore tech site who said "what
company do you need CS for? Told them and was put on hold long enough
to make he hang up (and cancel payment, BTW). Save your time an money;
these guys aren't real.
This report was posted on Ripoff Report on 04/29/2011 03:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fixnow-onmitech/internet/fixnow-onmitech-bad-news-unknown-internet-723765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
We rip-off no one. We provide quality, affordable technical support. Thats why we have earned an A+ BBB rating.
AUTHOR: OTS - (USA)
SUBMITTED: Friday, May 13, 2011
We have no record of this person being a customer. Plus by his/her comments,
they appear to know nothing about our processes. We do not stay on a phone
with someone for two hours. We do remote access log-in to the
computers. Plus the supposedly asked question, What company do you need
CS for? is ridiculous.
If this is a real customer, they need to contact us and provide us with
the name and email address with which she/he allegedly contacted us in the
first place. We can then review this case and will be able to settle this
right away by solving the issue or by providing refund if, indeed she/he was a
customer to begin with. We want all our customers to be 100% satisfied,
but we have had no contact record with this individual.
As an aside, we are concerned that some of our competitors who cannot match our
pricing, our commitment to provide quality service and our desire to make our
customers happy, may be using Rip-off as a medium to willfully mislead
potential customers and distract them from getting quality help from us.
We rip-off no one. We provide quality, affordable technical support. Thats why we
have earned an A+ BBB rating.
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