Flagship one would not give me a refund and never shipped item and keep tell me they shipped it off New York

i odered an item from this company never recieved a tracking number had to call for it and then the item was never shippped. called back to see what the problem was and was told it was shippped. checked with post office cause i never seen any updates on the shipping. they told me it was never shipped. called back for a refund for days and they keep saying its shipped but nothing goes out .i get is the runnaround. all i want is my money for an item that has never shipped...but doent seem as if that will happen