FLAGSHIP ONE Did not stand behind product, defective (twice), no refund or reimbursment offerred East Rockaway New York

This company did not stand behind their product.  Our customer had to purchase a factory unit in place of the defective unit from Flagship.  All we requested was a refund for the defective unit.  They did not refund or offer a credit for their defective product.  The "Lifetime Warranty" claim is just a hook gimmick to pull the customer in making the purchase.  If it doesn't work....well....good luck.  This is how this experience went.  All experiences aren't equal and we respect that.  However, a customer should be put in front for an established business.  Business ethics and customer service were quite shameful from Flagship.  It takes so much time to develop customer relationship and residual business.  Sad to say that Flagship One has lost all future orders from us and their reputation.