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Report: #544103

Complaint Review: Fleetwood RVs and Motorhomes - Internet

  • Submitted:
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  • Reported By: Bob — THOUSAND OAKS,CA. California U.S.A.
  • Author Confirmed What's this?
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  • Fleetwood RVs and Motorhomes Internet United States of America

Fleetwood RVs and Motorhomes Coleman Tent Trailers Fleetwood/Coleman Customer service is non existant Internet

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Currently going round and round with the dealer and corporate about a 5 rear old tent trailer that Fleetwood/Coleman built. A bad weld from the factory (one weld had oxidation behind it that looked 3-4 years old - it may even have had contamination present when it was welded) on the lift system has caused a failure in an "advertised" lifetime lift warranty. To the dealer/corporate rep they are stating repeatedly that the lifetime warranty only applies to the original owner - as I am the second owner (first owner bought another Fleetwood product) prior to this I owned a Starcraft tent trailer for 15 years - the lift system never failed! This is something very rare and as a weld inspector for an aerospace company I can tell you this was bad long before I purchased it - will update this story a little more as I get more info........


To date: 3 e-mails to corporate, and the local dealer has gotten me zero! Spent 2 hours on hold with Coleman's Customer service 800 number while I was stranded at the campground. I am beginning to see how badly customer and service don't go together with this company! Whatever happened to "doing the right thing" to keep a customer, and build loyalty to a product anymore? 

This report was posted on Ripoff Report on 12/23/2009 12:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fleetwood-rvs-and-motorhomes/internet/fleetwood-rvs-and-motorhomes-coleman-tent-trailers-fleetwoodcoleman-customer-service-is-n-544103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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