Flooring Gallery Ripped me off by not refunding 100% of carpet bought and not installed West Des Moines, Iowa

ordered carpet for my home and was required to pay 50% down.  Carpet arrived, was told I had to pay the other 50% before they would install it.  Movers were hired, furniture moved, son moved out of his room in the lower family room.  Pad was installed and when the carpet was rolled out the installer noticed a flaw.  Carpet was re-ordered and when it came in the second time ( another 5 weeks)  it was flawed.  Store refused to order it a third time.  Picked out a new carpet and found it at another store for $3.00 less per yard.  Gave Flooring Gallery the opportunity to match the price and they wouldn't.  I asked for a full refund and was told okay.  After receiving the refund, it was obvious they kept $1000 of my money.  Explaination was that they removed old carpet and installed a pad.  Pad was absolutely destroyed over the 2 months waiting to get this resolved.  I offered for them to come and pick up the pad, they declined.

Never give stores 100% before delivery or installation.  If they refuse, it's for a good reason.