Florida Today Newspaper Gannett Took money out of my checking account without my authorization & refused to refund my $ after I cancelled 2 weeks of my one month subscription. melbourne, Florida

I came to Melbourne FLA for one month.  Upon arriving, I went online and ordered one month of Florida Today newspaper.  I went to check out and pay, and the total came to $11.52.  So that is what I assumed I was paying.  A few days later as I checked my bank account, I saw that Florida Today/Gannett actually took $15.99 out of my checking account without my permission.  I only agreed to pay $11.52.  And then I was told instead of 4 weeks, they ordered me 5 weeks, took that out my checking account, again without my permission. 

I was unable for a while to get any of my money returned by their accounting dept., which is where the numerous CSRs I had to speak to told me my refund would be coming from.  I finally got so disgusted with them that I filed a complaint with the Attorney Generals office.  That office also told me to call there and speak to a Supervisor.  I did and spoke to D.  She said they owed me a total of $7.90 and I would be receiving it back in my checking account. She only said that after arguing with me that I did check the tip...I definitely did not.  I am sure they can check my original receipt, but she wouldn't so that.  

Finally these people did return SOME of the money, but STILL owe me $1.65.  I will probably NEVER get that amount back.  They stole from me..which the last time I checked is illegal. This is not about the $1.65, but it is about how they scammed me. 

I am writing this warning for Florida Today subscribers about using a credit/debit card with this business.  They just do as they please with your account and then won't return it.  This was a huge lesson to me.  BEWARE!