Flowerdeliveryxpress.com Wesley Berry Flowers A scam...you don't get what you order. Commerce Township Michigan

This company is a complete scam. What you order and what you actually receive are two different things. My husband ordered me a dozen long stem roses for my birthday (cost=$65). What I actually received was 5 small short roses in a small vase. The only way we discovered this inconsistency was b/c I sent him a picture thanking him for the flowers. I started searching the internet for reviews on www.flowerdeliveryxpress.com and what I discovered was endless complaints from people who had the same experience as myself. They ordered something and received something completely different. What is CLEARLY happening is they are taking our hard earned money, sending the flower request to a local florist but paying the local florist half of the amount and keep the different. How is this legal? How is this company still in business?

I called to complain and after an hour on the phone with an incompetent and rude customer service agent, they promised to refund my $$. First, they wanted to give me 2 dozen roses and a $25 credit to make up for their “mistake”. Since I don’t trust them AT ALL now, I just asked for a refund. I have YET to see the refund to my credit card.

Bottomline, this company is a scam and should be out of business. Shame on you Wesley Berry Flowers/www.flowerdeliveryxpress.com (or whatever name you go by now).\

I will be filing complaints against this company as well as tell every single person I know about the scam they are running.