Complaint Review: Foamexperts - bsleep - Internet
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- Author Confirmed
- Foamexperts - bsleep foamexperts.com Internet U.S.A.
- Phone: 800-810-4370
- Web:
- Category: Bed & Bath
Foamexperts - bsleep ripoff confirmation of purchase not prompt Internet
*Author of original report: No Complaint! Product as I ordered arrived in new condition from New York to Hawaii in one week
*Author of original report: foam experts ships mattress within one week
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When I did not recieve prompt confirmation of my purchase from Foam Experts via my e-mail I became concerned. On google search, I located this Rip Off alert. I contacted the Foam Experts by email and received a prompt phone reply from a man named Wil who explained that he purchased "another company's (bsleep) domain and phone number but his company is "another company" not associated. Only after another E-mail to him to his email address @ wil@bsleep.com did I get an order number. I am still awaiting shipping confirmation which he assures me will occur "in the next few days". BTW,only two days have elapsed since my purchase.
I did contact my credit card company and found that the purchase amount was in fact charged to my account and did proceed to cancel that card number for safety reasons. I did so because of the previous alert posting only.
I now wait patiently for my product. I assured Wil that I would confirm via this site his handling of this matter and will do so. To date, Wil has been responsive. Other than a failure to promptly notify me by email of my order's processing I have no reason to believe I should not take this man nor his employees at their word that they might not send my product in a timely manner.
I will follow-up via this site to inform you of my experience with this company.
Alison
Waialua, Hawaii
U.S.A.
This report was posted on Ripoff Report on 09/07/2006 08:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/foamexperts-bsleep/internet/foamexperts-bsleep-ripoff-confirmation-of-purchase-not-prompt-internet-209992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
No Complaint! Product as I ordered arrived in new condition from New York to Hawaii in one week
AUTHOR: Alison - (U.S.A.)
SUBMITTED: Wednesday, September 13, 2006
Mattress I ordered arrived in one week's time. Brand new, comfortable. Every contact with Foam Experts (after my initial concerns) were pleasant and responsive. I recieved order confirmation as requested and in 3 days had a UPS tracking number. I was able to track it's shipment every step of the way. Mattress arrived on time.
I have NO COMPLAINT with FOAM EXPERTS !
#1 Author of original report
foam experts ships mattress within one week
AUTHOR: Alison - (U.S.A.)
SUBMITTED: Tuesday, September 12, 2006
From the first date o purchase of my $1000.00 mattress (which included shipping), it was 7 week days and I had a UPS track number. On check with UPS the item was in fact en-transit.
Initial concern when I had not recieved immediate confirmation of purchase with an order number and shipping plan I do believe was real. A customer should receive confirmation before they discover that the purchase amout was charged to their card.
Because of previous posts on this company I found here, I was even more concerned. I was honest with the owner of the company when I expressed my worries when I read the rip off reports, so much so I reported it to my credit card company and stopped that card number.
This was a lesson fo me and I do believe the company owner. Internet purchasers do expect prompt response and certainly verification of a purchase promptly.
I am pleased that so far this has worked out well.
Final proof is whether the mattress is what I ordered. I will let you know.
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