Complaint Review: FootSmart Parent Benchmark Brands, Inc. - Internet Internet
FootSmart Parent Benchmark Brands Refusal to exchange shoes for an elderly working woman Internet
*Author of original report: FootSmart Parent Benchmark Brands Refusal to exchange shoes for an elderly working woman Internet
*General Comment: Return policy...
My 73-year-old mother, who is a waitress, had me order work shoes for her from FootSmart. I had ordered from them on a previous occasion and was completely satisfied, so I suggested she order from their online catalog. First of all, it took a long time to recieve the order.
When she finally did recieve the shoes, she felt that the size was not a true 7.5 but rather an 8. We thought that maybe the difference in size was due to the fact that they were orthopedic shoes. My mother spends long hours walking and working as a waitress. She needs to know that her shoes fit properly and will not cause her pain and discomfort. So, yes she did wear the shoes. She felt that they were way too big and that maybe the sizing was not correct.
We returned them and ask for an exchange in product. We even informed them of the size difference. Several weeks later, we recieved a package that contained the same pair of shoes stating that they had been worn and FootSmart would not exchange them. After emailing several times and not recieving a reply, I did call to discuss the matter, customer service offered no suggestion to our problem. They flatly refused to even deal with it. I was shocked that they would not stand behind a product that they sold and told them so. I don't know what to do with a pair of $115 shoes that no one can wear. My mother can not afford not to wear them and can not afford to just throw away $115 either. We are very disappointed and don't understand why a company would not even bother to try and resolve this issue.
This report was posted on Ripoff Report on 11/19/2009 02:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/footsmart-parent-benchmark-brands-inc/internet/footsmart-parent-benchmark-brands-refusal-to-exchange-shoes-for-an-elderly-working-woman-525918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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