Fox Rent A Car SFO Deceptive Charges San Francisco CA

Please do not rent from this company. This has been the worst experience from start to finish. I rented a vehicle for 2 weeks for my parents visit. I rented the car through the website carrentals.com. That part was fine. I went to go pick up the car from their location at SFO. The line was horrible. I am not exaggerating when I say it was a solid 2 hour wait just to get to a representative. They found my reservation but on top of what I paid for the rental they also told me I had to pay an additional $1000 because I am a San Francisco resident. I kid you not because of Lyft and Uber operating in SF they are now imposing a $1000 deposit because they think I will steal the car. Also, I’m only allowed to pay the $1000 on a credit card. I can’t use my debit card. Once again because I live in San Francisco. Also, I tried to put the deposit on a different credit card and she told me I had to put it on the same credit card that I booked my rental. She told me if I was from another city then I wouldn’t have to pay a deposit because they assume since I have to catch a flight then I won’t steal the car. Well, my credit card is maxed out from booking reservations for my family’s visit and they wouldn’t take my debit card or a different credit card. I also just checked their website and the $1000 deposit is not listed anywhere. There was no way for me to know in advance that I would need to pay such a large deposit. They told me they could cancel my reservation and rent the car to my dad’s credit card but when I asked to just cancel the reservation they told me they would not do it.  I asked if I could just come back the next day with the $1000 deposit and pick up the car at that time and she told me that I could not. She said that if I did not take the car that night then my reservation would be cancelled AND they will keep the full amount I paid for the rental. I denied an opportunity to comply with the policy that is not listed on their website. Finally I was able to get my dad from the airport and she cancelled my rental and rented the car to my dad instead. They still made us pay the $1000 but she also told me that since we got the insurance then we would get the full deposit back when we return the car since all damage is covered. Well, I returned the car over a week ago and they did not refund the $1000. I have been talking to a company rep and she says the extra $1000 is charged as the basic insurance for the car. My $40 a day rental has a $47 a day bare minimum insurance charge on top. So they used a deceitful policy that is not listed on their website as a means to deny me my original rental and charge me more than double of what I was going to pay.