Complaint Review: Fox Rent A Car SFO - San Francisco CA
- Fox Rent A Car SFO 780 N McDonnell Rd. San Francisco, CA United States
- Phone: (415) 917-2713
- Web: https://www.foxrentacar.com/
- Category: Car Rentals
Fox Rent A Car SFO Deceptive Charges San Francisco CA
*Consumer Comment: You didn't look very hard did you..
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Please do not rent from this company. This has been the worst experience from start to finish. I rented a vehicle for 2 weeks for my parents visit. I rented the car through the website carrentals.com. That part was fine. I went to go pick up the car from their location at SFO. The line was horrible. I am not exaggerating when I say it was a solid 2 hour wait just to get to a representative. They found my reservation but on top of what I paid for the rental they also told me I had to pay an additional $1000 because I am a San Francisco resident. I kid you not because of Lyft and Uber operating in SF they are now imposing a $1000 deposit because they think I will steal the car. Also, I’m only allowed to pay the $1000 on a credit card. I can’t use my debit card. Once again because I live in San Francisco. Also, I tried to put the deposit on a different credit card and she told me I had to put it on the same credit card that I booked my rental. She told me if I was from another city then I wouldn’t have to pay a deposit because they assume since I have to catch a flight then I won’t steal the car. Well, my credit card is maxed out from booking reservations for my family’s visit and they wouldn’t take my debit card or a different credit card. I also just checked their website and the $1000 deposit is not listed anywhere. There was no way for me to know in advance that I would need to pay such a large deposit. They told me they could cancel my reservation and rent the car to my dad’s credit card but when I asked to just cancel the reservation they told me they would not do it. I asked if I could just come back the next day with the $1000 deposit and pick up the car at that time and she told me that I could not. She said that if I did not take the car that night then my reservation would be cancelled AND they will keep the full amount I paid for the rental. I denied an opportunity to comply with the policy that is not listed on their website. Finally I was able to get my dad from the airport and she cancelled my rental and rented the car to my dad instead. They still made us pay the $1000 but she also told me that since we got the insurance then we would get the full deposit back when we return the car since all damage is covered. Well, I returned the car over a week ago and they did not refund the $1000. I have been talking to a company rep and she says the extra $1000 is charged as the basic insurance for the car. My $40 a day rental has a $47 a day bare minimum insurance charge on top. So they used a deceitful policy that is not listed on their website as a means to deny me my original rental and charge me more than double of what I was going to pay.
This report was posted on Ripoff Report on 10/24/2018 09:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fox-rent-a-car-sfo/san-francisco-ca-94128/fox-rent-a-car-sfo-deceptive-charges-san-francisco-ca-1465567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
You didn't look very hard did you..
AUTHOR: Robert - (United States)
SUBMITTED: Wednesday, October 24, 2018
I also just checked their website and the $1000 deposit is not listed anywhere.
You must not have looked very hard as it took about 30 seconds to find out that not only do they not accept Debit Cards from Local Renters but also require a deposit of $500-$1000 plus the estimated charges. The Debit Card restriction was even the very first restriction listed, so it isn't like you had to dig through the other requirements to find it.
Directly from their site...
DEBIT CARDS
In order to use a Debit Card as a method of payment at time of rental, the following policies must be met:
1. We do not accept Debit Cards from Local Renters (who have an address within 150 miles of rental location).
2. The Debit Card must have a Visa, MasterCard, or Discover logo.
3. The Debit Card and Drivers License presented must be in the same name.
SECURITY DEPOSIT
FOX applies a deposit on your card at the time you complete your booking. You authorize us to apply this deposit against your card to guarantee rental charges and, in the event that you have additional fees or charges due, you hereby authorize us to apply funds you have on deposit with us against what you owe to FOX. The charge will be refunded when your rental has been completed. Security deposit is USD/150.00 when using a major credit card and USD/400.00 when using a debit card.
NOTE - Local renters in Ft. Lauderdale, Ft. Myers, Las Vegas, Miami, Oakland, Orlando, San Francisco, San Jose and Tampa must have available funds for the estimated amount of rental charges plus a security deposit of USD/500.00 when renting Economy, Compact, Mid-Size, Standard and Full Size car classifications.. All other car classifications must have available funds for the estimated amount of rental charges plus a security deposit of USD/1,000.00.
(The underline was added to point out items of interest)
You will find that every one of the other issues you had with their policy is also listed on their site, and is actually very standard in the Car Rental industry.
Now, if the site you booked the rental from failed to tell you this, then that is an issue between you and that site.
Oh and before you say it, NO I do not now or have I ever worked for any car rental company. I just rent a lot of cars and except for the wait there is nothing you described here that is any different than a majority of other rental agencies.
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