Complaint Review: Fox Valley Plumbing & Backflow - Elgin Illinois
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- Author Not Confirmed
- Fox Valley Plumbing & Backflow 637 Fraizer Avenue, Suite 6 Elgin, Illinois USA
- Phone: 8476243872
- Web: http://www.foxvalleyplumbing.com/
- Category: Plumbing
Fox Valley Plumbing & Backflow Misleading Quote Elgin Illinois
*Author of original report: Fraudulent Quote
*REBUTTAL Owner of company: Quality service
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We hired Fox Valley Plumbing to do a backflow test. We were quoted $120 ($100 for the visit and $20 for the reporting). When they came out, they said there was a missing part, and they could not do the test, it would need to be repaired first. We were led to believe it was a fairly significant repair, and we were quoted $400, plus parts. In addition, he charged us for the initial visit of $100, and he was there about 30 minutes.
When he returned, the entire process took about 20 minutes. 10 minutes were to repair/install the missing part, and 10 minutes to then complete the test. I asked him about the cost and all he could say was that is what we agreed to and it was not up to him. The bill was $400 plus $27.03 for parts. We regretfully wrote the check, but we followed up with a phone call to the owner.
We explained the situation to the owner (Matt) and asked him for a partial refund since they had spent less than an hour total on our issue, yet charged us over $500, which is very well above any normal plumber rate. Again, he could not in any way justify the cost, other than to say we agreed to the contract and therefore had no recourse.
While I do not dispute we did in fact agree to the price, we were deliberately misled as to the nature of the repair. Had we been told, we have a small repair , it should only take a few minutes when we come back, but its going to cost you $400, we would have looked elsewhere. Instead, we were led to believe this was a major repair that would take a couple of hours. Based on that false information, we agreed to move forward. If the estimate was based on intentionally misleading information, it is no longer a valid estimate/contract.
I proposed to the company to refund us $227, which would mean they would still earn $300 for about 1 hours worth of work, and they did not even consider it.
I would stay away from them because this company is clearly unethical in its business practices and how it misleads customers.
This report was posted on Ripoff Report on 11/16/2016 09:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fox-valley-plumbing-backflow/elgin-illinois-60123/fox-valley-plumbing-backflow-misleading-quote-elgin-illinois-1338420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Fraudulent Quote
AUTHOR: - ()
SUBMITTED: Monday, November 21, 2016
Again, as I stated before, I know we agreed to the estimate. We do not dispute that. However, the estimate was a deliberate lie. We were told this was a major repair that would take several hours. The guy was there 20 minutes and half of it was the test, the "repair" only took 10.
They deliberately lied to us to get us to agree to a greatly overstated quote, and then take the cowardly approach to hide behind the estimate since we agreed to it, even thought it was clearly intentionally misleading. It must be nice to have zero accountability at all whatsoever. This is not an honest nor ethical company. I recommend you stay away!
#1 REBUTTAL Owner of company
Quality service
AUTHOR: Matt - (USA)
SUBMITTED: Monday, November 21, 2016
Hello,
This customer called us three weeks ago for pricing on a Backflow test. We quoted her $125.00 for the test and the file fee. She called us back after price checking and decided Fox Valley Plumbing was the cheapest price for the service she requested. The customers Backflow test failed the inspection and we charged her $100.00 for the visit. Fox Valley provided a detailed estimate to repair and retest her device.
The customer agreed to this estimate in writing 7 days prior to the service day. We arrived with the parts and provided the services exactly stated in the estimate. We billed the customer the exact amount from the estimate they agreed to. The customer reached out to me the day of the service for an explaination of the labor. I informed the customer that the technician had to leave the project they were on to purchase the parts needed for the repair then travel to them to install the parts and test there device. Overall this took Fox Valley Plumbing 2 hours prior to arrival at the customers house. Per conversation with the customer they understood this process. Therefore, the labor price quoted was justified in the signed contract. The services were provided exactly to the written agreement. We charged them the exact amount they agreed to pay prior to the service day.
Fox Valley Plumbing provided a quality service to this customer with no hidden fees. The amount the customer was charged was accepted by the customer in writing. Fox Valley Plumbing successfully tests and files over 5,000 Backflow test in the state of Illinois each year. Twenty percent of these devices fail and need repair. We have successfully repaired these devices with no complaints till now. This case was deemed rectified wih the Better Business Bureau and was closed with no further action necessary from Fox Valley Plumbing.
Moving forward we at Fox Valley Plumbing will continue to provide quality service with no hidden fees. Providing detailed estimates and billing customers the exact amount in the estimate just like we did for this homeowner.
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