Franklin Services LLC Ripping Off Disabled ppl Boca Raton Florida

The Consumer Affairs Division that Mr. Delaney also complained to in his continuing assault on our company has reached their decision and it's in our favor. The case has been officially closed. We can upload their letter but do not see a button here to upload the cover letter.

Thank you for your time.

In response to the complaint by the consumer, you should be advised that a majority of the facts have not been disclosed to you by the consumer.  We have a one hundred percent satisfaction policy with our clients and when this client advised us that he was unhappy, we immediately agreed to issue him a refund.  He provided us credit card information and when our electronic system attempted to issue a refund to the cards he provided to us, we found out that the refunds did not go through due to the apparent fact that his credit cards appear to have been cancelled.  We actually feel fortunate that this happened because after we agreed to the refund and resolved this matter, the client then went and made slanderous comments about us on the rip off report, the better business bureau and has undertaken a campaign of slander against us.

 As a result, we have been forced to undertake the engagement of legal counsel and expend large amounts of monies to try to repair the damage this client has created.  Hence, after we resolved this matter, the client assumed that she had received the refund and then violated our settlement by making slanderous comments.  We believe that we now have legal claims against this client and are evaluating all of our legal options.  Although we have never ceased a refund on a client before, we believe that this situation merits special action on our part due to the extremely aggressive and false accusations the client has made.

Quite frankly, the fact that the client has now complained to you and continues to barrage us on the internet, continues to call and use profanity and continues to threaten us leads us to believe that we may need to go to court to have a restraining order issued against this person. 

We stand behind all of our work, have never stopped a refund before and also note that the client has never seen her entire file and yet claims we did no work.  Rather it appears that the client has received our services, has requested a refund because of our policy of easily giving refunds and is trying to steal services from us and now is acting unprofessionally against us after we have decided to retain a lawyer and review all of our options.  We sincerely hope that you will recognize that this client is not acting in a reasonable manner and should not use the threats of government action and slander as a means to take our services for free.  Thank you.

 Please accept this as a response to the above referenced complaint.  At  the outset you should be advised that this client has complained to multiple agencies and continues to make complaints and each and every agency has rejected his claims.  Therefore, it is not surprising that the client above has now complained to you as he simply appears to be following the tact of simply complaining to every possible agency until he hopes that someone will accept his position.  I am certain that you will reject his claim just as everyone else has done.

We supplied exhibits with the most recent rejections of this client's claims from both the Better Business Bureau and Florida Agencies.  As you can see this client keeps recycling the same claim.

 To give you background, this client hired this company and not only did this company perform all services, this company actually hired a lawyer and paid all attorneys fees for the client who then lost in court and was ordered to pay monies.  Furthermore, the client claims that his credit report was somehow affected by this company even though the client had horrible credit and multiple marks on his credit well prior to hiring this firm and all of our documents clearly stated that we do no credit repair services whatsoever.

               We did extensive work and provided everything promised. 

               We respectfully request that you also reject his claim as done by all others.  Thank you.

Franklin Services LLC Business Response to Consumer Complaint Filed With the Better Business Bureau

4/14/2015  The response we gave to the client was posted by the client and that is our position with regards to this matter. Please look at the client's posting of our email in regards to this matter. 

Consumer Response With Better Business Bureau Complaint Filed Against Franklin Service LLC

4/15/2015

(The consumer indicated he/she DID NOT accept the response from the business.)

Franklin Services is not Accredited with the Better Business Bureau (BBB) and there are 19 plus complaints filed against this company on there (BBB) Website: http://www.bbb.org/south-east-florida/business-reviews/financial-planning-consultants/franklin-services-in-boca-raton-fl-90070456.

I have never negotiated with Franklin Services LLC! The company just dictated to me what I was going to receive and reneged once they found out I made their deceptive practices public. If you read the above detailed information carefully, you will see that Franklin Services LLC are reputable liars and good at these ("gift of gab and very argumentative, threatening and use intimidation on their own clients") deceptive practices via emails. They never use the United States Postal Services; just the telephone, fax and emails. Why are they so secretive?

They promise legal recourse throughout the whole entire process and I have documentation to prove it from a Supervisor. There advertising was false and misleading about some aspect of the product, in which was an important factor in my decision to go forth and purchase their product. 

Franklin Services LLC stipulated: "Franklin Services is a Validation company that deals with Payday Lenders. We help our Client by Validating their current Payday Loans to make sure they are valid and that the Lenders are licensed in their state and following state laws. What Consumers like your self do not know is that the majority of Payday Lenders are illegal. Franklin Services has been assisting Consumers get from underneath illegal loans for over 3 years with zero complaints. All Clients have unlimited legal representation during the entire process something the competitors cannot match." 

They claimed no complaints in over 3 years and on the BBB Website they had a complaint 09/02/2013; 11/18/2013; 12/09/2013... and my first contact was 03/29/2014. This is definitely within that 3 year period they confess "...3 years with zero complaints..." They baited and switched by luring me with and email from the Account Supervisor with an unbeatable deal that is no longer available through the entire process but at the end of the process, very misleading. The payday lenders reported me to the 3 credit bureaus and Franklin Services provided no lawyer but instructions on how to contest negative items on my credit reports. They made more work for me than I was doing before meeting them. I only had two negative items on my credit report and that was bankruptcy that will fall off in year 2016. After dealing with Franklin Services, I had a total of 6 negative items that reduced my credit scores significantly.

This is a Fraudulent Business Advertisement subjugated on a 100 Per Cent Disabled Veteran with 18 surgeries. My medical records was faxed to this company in the beginning and they added them to to my personal records they have on file. Therefore, Franklin Services were aware of my disabilities and limited income for this debt validation for payday lenders. Payday lenders are still contacting me that Franklin services validated. Payday lenders reported me to the three credit bureaus with no recourse or lawyer offered. Franklin Services Stipulated to defend me from the payday lenders reporting negative information. and I have a current judgment entered against me because of Franklin Services LLC service rendered. The remaining four payday lenders are still contacting me more than a year after Franklin Services stated they will not contact you after the first four weeks of rendered services by their company.