Fred Meyer Failed to make exchange despite postings that say they will Portland Oregon

Fred Meyer is big on displaying signs (like at their customer service counter) that promise to return your money or allow an exchange within 6 months if you aren't happy with something for some reason.

I read this sign as I waited in line at the Customer Service counter, wanting to buy a bus pass. When I got to the counter, I bought the wrong bus pass for what I needed -- and I returned 5 days later with my receipt to exchange it for the correct one.

The Customer Service person and manager told me they would not exchange or take back the pass because "too much time had passed".

No where was I told there was any difference between this and anything else Fred Meyer sells. They certainly pass on such information some times -- like when you buy software, for example. Again, I got nothing, and I assumed they would honor what they said they would honor.

Wrong. So now I'm having to buy extra "upgrade" tickets to get to work each day, until I can buy the next month's bus pass that's actually correct.

And I will NEVER buy another thing from Fred Meyer. Everyone always says they are snakey on things. I guess I learned the hard way it's true.

Jay
Portland, Oregon
U.S.A.