Fredericks of Hollywood Frederick's Took My Money, but Did Not Ship My Order Internet

Too bad they don't honor their commitments. They used to be my "go to" company for lingerie, but no more. I placed an order on 9/4, and they billed my credit card on 9/6, but I still don't have my items. Looking up my order online - it shows my order does not exist. (They sent me an email with my order number when I placed the order on-line, so it did exist). I called yesterday, and was on hold the first time for 16 minutes, then opted to have them call me back. I got a call back in about 30 minutes from an automated message, saying no one was available to help me. I called them again, waited on hold for 6 minutes, asked for a call back, same thing - same automated message after 30 minutes. Then I placed an email to ask about my order - again, no response. Finally today, I called my credit card company to reject the charge and file a dispute. So sad that this is where this company has landed. Order at your own risk!