Free shipping.com Internet

Hi Yan, 

We're sorry to hear about your experience and that there was confusion regarding our service. It looks like you signed up with us after a purchase on Kohl's and submitted a claim for your $10 sign up bonus. That claim is currently being processed for approval. I'd love to help clear up any unanswered questions you have regarding our site or the charges you see from us. 

We are a subscription-based online shopping site that offers members various savings benefits. At sign up, we provide every user with a free trial and the opportunity to claim their sign up bonus for registering with us. If at any point within your trial period you feel you'd rather not continue a membership with us, you may cancel your account and avoid any future billing. If you do not cancel your membership within your trial period, you agree to automatically enroll on our membership program for which members pay a monthly fee of $12.97. 

These details are presented to you in multiple ways. You can see the free trial offer at the top of the page where you sign up with us. The details of the $12.97 charge after your trial period are stated directly above where you entere your credit card information, in the welcome email you received upon signing up, and in our terms of service located on all pages of our site. 

It looks like your account has already been canceled so you will not be billed again in the future. If you have any remaining questions regarding our service, please contact customerservice@freeshipping.com for further assistance. We'd love to help you out however we can and speak with you about any further concerns. Thanks so much!

Sincerely,

The FreeShipping.com Team