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Report: #801440

Complaint Review: Freedom Enterprises - Pelham Alabama

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  • Reported By: Anonymous — Northport Alabama USA
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  • Freedom Enterprises 106 Commerce Pkwy #108 Pelham, Alabama United States of America

Freedom Enterprises Kirby Vacuum Pelham, AL questionable sales tactics, too comfortable in my house, wore out their welcome, ate my food without asking Pelham, Alabama

*Consumer Comment: Strange

*Consumer Comment: Confused

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A young lady came to our door with an Alabama team souvenir as a gift, asking only to show us a product, and it would only take a few minutes of our time. My wife consented, and the lady went back to her vehicle. However, another lady returned to the door with the Kirby Vacuum. She began the demo and a third woman, a trainee, also came in. I work from home and our child was home, as well as my wife, because school was out.

Within thirty minutes, it seems that the two ladies adequately demonstrated the cleaning power of the vacuum. Even so, the lady who was experienced insisted on demonstrating how it could clean our beds, and shampoo our carpet. This seemed to take longer than usual. We were sold on the product, but the demonstration continued. Finally, we were shown some figures on paper, and I balked at the cost and payments. Anyone who does not understand all the ins and outs of finance agreements and negotiating could have been taken at this point, however, I was not.

The lady called her boss to ask about deals. The boss gave a figure that I rejected. So, when the lady hung up, I was under the impression that the boss would call back. In a few minutes, he came knocking on my door. We talked sale prices, trade-ins, payments, terms and interest. The boss did everything on the up and up. However, when I went out to my garage, I noticed the original lady who came to our door inside their vehicle in my driveway. That struck me odd. It was also odd how all the ladies just came and went inside and out. We were asked if we had windex, for demo purposes, and my wife went to the laundry room, with the sales lady tailing her. While my wife looked for the windex, the sales lady began opening cabinets and looking, which is pretty presumptuous. I also noticed while the boss was dialing in the sale to the finance company, the same sales lady took some candy from our candy jar without asking. The first lady, who was in the car, came in and asked for ice to refresh her drink, which was not a problem. The other ladies also asked for something to drink, and my wife complied. In all, the team was there for three hours.

 It seemed like a wear down tactic, and I suppose when we didnt jump at the first try, they continued. However, I will not be obligated to buy something I dont want, and if push came to shove, I would have asked them to leave. The boss' demeanor probably saved the sale. I also found it odd that the phone number of Freedom Enterprises was not on the contract, but the sales lady and her boss wrote down phone numbers for us. Neither was the phone number listed for this business. Perhaps they were cell phones, but the numbers were for states other than Alabama. That also seemed odd. Overall, we began to think our house was being checked out for a future burglary, and the longer they lingered, the more nervous we became.

This report was posted on Ripoff Report on 11/24/2011 07:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/freedom-enterprises/pelham-alabama-35124/freedom-enterprises-kirby-vacuum-pelham-al-questionable-sales-tactics-too-comfortable-in-801440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Strange

AUTHOR: James MK - (USA)

POSTED: Thursday, November 24, 2011

I suppose the OP bought the vacuum cleaner because he thought it was a good product (it is) but the behavior of the sales team was unusual to say the least, but reeks more of poor manners than casing a burglary. A burglar would not park his vehicle in plain view, for example, since it could lead police to him later. 

Also you don't need 3 people to demonstrate a vacuum cleaner, usually it's just the sales rep either on his/her own or accompanied by a trainee. Otherwise splitting the commission makes little financial sense. The fact that the team manager showed up in person is not unusual however, he was probably nearby. Since he collects a share of all commissions made by people under his authority there is an incentive for him to show up if he senses a prospective customer is interested in buying. 

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#1 Consumer Comment

Confused

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, November 24, 2011

After all this it seems as if you still bought the vacuum.

If so the question would be why?  Based on your report you basically became a host and it just showed them that they could basically do what ever they want and you won't do a thing.  I am surprised how you didn't describe how you set up your guest bedroom so that they could stay the night.

If they tried this here, if they even got in the door(doubtful) once it got past the "few minutes" they would have been out on the street.  If they refused to leave the first call would have been to the Police, or perhaps the hospital if they started to open up cabinets to "case" the house.

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