FreedomCS, Uniguard Complete Ripoff, illegally takes money, Internet

I looked on my acct on Jan 6th and noticed two checks, one for 19.95 another for 49.95. I never write checks, i looked at the image and some company called Uniguard and Freedomcs, wrote checks and forged my signature. I immediately called the number on the check, 18778901250. The guy apologized and said they will send me a check within 10 business days. I asked why it cant just be automatically returned into my acct. He gave some bogus excuse of making sure it went to the right person. I hung up, few weeks have passed and i realized there's no check. I called again on 1/29 and she said she doesn't know why it wasnt sent out, she will expedite it. I said why cant you just give it back electronically. She said she did, it will take 15 business days. I said that should have been done in the first place. These companies illegally took money out and now are making excuses. I told her im contacting the better business bureau, and asked for the company name. She gave me the two companies. I said no, the company i'm speaking with now, she said Centralized Customer service. Which im sure is completely bogus. I have submitted my complaints to bbb. And i will continue to call this fraud of a company until I get my money back.