Report: #1214728

Complaint Review: Freedompop - Los Angeles California

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Ripoff Report is Xcentric Ventures

Submitted: Tue, March 10, 2015
Updated: Thu, April 09, 2015
Reported By: Michael — Tyler Texas USA

Author Not Confirmed

Why?

Freedompop 11301 W Olympic Blvd #112 Los Angeles, California USA

Phone: (888) 743-8107
Web: http://www.freedompop.com/
Category: Internet Service Providers

Freedompop Refuses to correct accounting issue on my account. Los Angeles California

*Consumer Comment: Unhappy with Customer Service

*Consumer Comment: i have Freedompop service

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Freedompop has refused to correct errors with their rollover data package. I had about 5 gig of stored data and one day it just vanished. I have reached out to them by phone, email, and forum with no success. I even got hung up on by the last rep I attempted to talk to. This has been frustrating. I am ready to give up on them in a few days. I would advise anyone to think twice before doing business with this outfit.

This report was posted on Ripoff Report on 03/10/2015 02:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/freedompop/los-angeles-california-90064/freedompop-refuses-to-correct-accounting-issue-on-my-account-los-angeles-california-1214728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Unhappy with Customer Service

AUTHOR: Catherine - (USA)

SUBMITTED: Thursday, April 09, 2015

POSTED: Thursday, April 09, 2015

why does it take 3 days or more for someone in customer service to get back to me when their instructions are to file the request online? And why is it that no one answers the phone live or you are on hold for 1/2 hour when trying to reach someone voice? I signed up for a plan with a 30 day trial period. we just got the set last week. I was charged $24.99. I can get no one on the phone or online to answer my request? Now I have to go through the bank to reverse the payment...All I want is an answer?

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#1 Consumer Comment

i have Freedompop service

AUTHOR: Ross - (USA)

SUBMITTED: Wednesday, March 11, 2015

POSTED: Wednesday, March 11, 2015

i have been a customer of Freedompop almost a year.i have 2 photon hotspots for myself, one hotspot for my girlfriend, and a zte force cellphone.i have never had extra charges on my card.when i contact Freedompop i use Twitter.they respond fast.you must have patience when dealing with them.they are a small company that gives you way more than your monies worth.i am happy. this is my opinion.

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