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Ripoff Report | FreedomPop Review - Los Angeles, California
Report: #1513093

Complaint Review: FreedomPop - Los Angeles California

  • Submitted:
  • Updated:
  • Reported By: Mohan — TUCSON AZ United States
  • Author Confirmed What's this?
  • Why?
  • FreedomPop 1100 Glendon Ave #700 Los Angeles, California United States

FreedomPop unwarranted funds withdrawal Los Angeles California

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(1) To file a Complaint to 'Customer Service' following is asked for "1.  SIM ICCID (It's a 20 digit numbers and starts with 8901)". SIM card is a Microelectronic encapsulated Chip of the size of one cm. To get the number SIM card need to be taken out of the WiFi device. Even with a normal lens it is impossible to read the above tiny 20 digit number ! Other than harassing the customer what is the need for this ?

(2) Dirty Game of 'TopUp' ! There is a 'TopUp Credit' that draws $20 from customer bank and puts into it if there is not enough balance to cover monthly charge. With maliceous intent this TopUp is 'De-activated' and monthly fee is drawn from customer bank. Now game starts ! De-activated TopUp can be Re-activated and should stay valid for 30 days. But this is violated, TopUp is maliceously De-activated and monthly fee is drawn from customer bank, instead of drawing from TopUp Credit. Other than harassing the customer what is the intent of this 'dirty game' ?

(3) Even if account is cancelled above TopUp balance is not refunded. Note this is drawn from customer bank. Isn't it 'unethical cheating' ?

This report was posted on Ripoff Report on 10/25/2021 06:11 AM and is a permanent record located here: https://www.ripoffreport.com/report/freedompop/los-angeles-california-funds-1513093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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