Report: #1446233

Complaint Review: FreedomPop - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, June 06, 2018
Updated: Fri, June 08, 2018
Reported By: Robert — Cape Town South Africa

Author Confirmed

Why?

FreedomPop Internet United States

Phone:
Web: http://freedompop.com/
Category: Cellular Phone Companies

FreedomPop Continued to bill me after I cancelled Internet

*Author of original report: Customer Service fixed the issue with no questions asked

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I cancelled my account with FreedomPop well before the end of the "free trial". They continued to bill me. Noticed now on my credit card after 2 months. $32 per month for a service I do not use.

This report was posted on Ripoff Report on 06/06/2018 05:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/freedompop/internet/freedompop-continued-to-bill-me-after-i-cancelled-internet-1446233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

1Author

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#1 Author of original report

Customer Service fixed the issue with no questions asked

AUTHOR: Robert - (South Africa)

SUBMITTED: Friday, June 08, 2018

POSTED: Friday, June 08, 2018

I may have filed the original report too soon. After contacting customer service, they refunded the service fees, no questions asked. Very relieved, slightly embarassed, and from my experience FreedomPop was very customer friendly (except for their confusing website).

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