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Report: #1431819

Complaint Review: Freedompop - California

  • Submitted:
  • Updated:
  • Reported By: tracey — Bensalem Pennsylvania United States
  • Author Confirmed What's this?
  • Why?
  • Freedompop California United States

Freedompop After comcast went from what was suppose to be a $99 plan monthly for basic, which turned into $150, then $300, then turned my service off after i disputed and sent $150, explained im on a fix income from back surgery. I heard about freedompop. I called them and they stated free internet with one month free trial for $19 a month. And the phone is $109.98. And i purchase freedompop modem for $69.96. Then every 6 month i was to pay 70. California

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After comcast went from what was suppose to be a $99 plan monthly for basic, which turned into $150, then $300, then turned my service off after i disputed and sent $150, explained im on a fix income from back surgery. I heard about freedompop. I called them and they stated free internet with one month free trial for $19 a month. And the phone is $109.98. And i purchase freedompop modem for $69.96. Then every 6 month i was to pay 70 a month if i want more speed of internet. Started feb 3rd 2018. I received the phone two weeks later but never received the modem. I called on the 25th of feb. They said the modem went to a different address and gave me a extra month free trial that i wouldn't have to pay anything, until april the 3rd. And the modem was recent to me in 7days. After 7 days i called about it and mark said they never had a moddm in stock. A day later my phone service off everytime i call they switch me to a system asking to update my credit card. They been trying to get money off my credit card for payment when they know its too soon and i get my income every 3rd month. I only had the phone for almost 2 weeks and it took 3 days to get it working. Now all my doctors have this freedompop number and they shut my service off and going into my credit card account unauthorized.

This report was posted on Ripoff Report on 02/28/2018 06:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/freedompop/california/freedompop-after-comcast-went-from-what-was-suppose-to-be-a-99-plan-monthly-for-basic-wh-1431819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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