Complaint Review: FreedomPop.com - Los Angeles California
- FreedomPop.com 1100 Glendon Avenue Ste. 700 Los Angeles, California United States
- Phone: (855) 703-5785
- Web: https://www.freedompop.com/
- Category: Internet
FreedomPop.com Scammed me out of money Los Angeles California
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I decided to give FreedomPop a try on home internet, but as soon as the call ended, I had a question I'd forgotten to ask.I immediately called back and got a runaround and was met with rudeness. After over 15 minutes of that I determined as this was just the start, it wouldn't get any better. So in less than 30 minutes of the order, I canceled. I was told it would take 3 days to process the refund. Three days later and it still has not processed. In addition, a day after cancelling, they shipped the equipment anyway. So I'm getting equipment tomorrow, that I'm going to have to return in order to get my refund I'm sure, and I won't be surprised if shipping is at my expense. And it amazes me that I now can no longer reach them. Sales says I'm a customer and won't talk to me. They transfer me to support. When I tell them support is automated and wants my phone number to connect me and says I don't have an account, they just say I do and transfer me anyway, or just outright hangup. I even asked for cancellations, same thing happens. They won't answer my emails either. I'm going to make this costlier than the $45 they ripped off of me, by the time I'm done with all my complaints, the BBB, FTC, disputing the charges at my bank, closing my bank account so they can't charge more, and trashing the equipment they underhandedly mailed out (IF the USPS doesn't allow me to refuse it), etc.It would have been cheaper for them to have done the refund.
This report was posted on Ripoff Report on 01/08/2018 09:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/freedompopcom/los-angeles-california-90024/freedompopcom-scammed-me-out-of-money-los-angeles-california-1421959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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