Freedompop Brightpoint Freedompop will not refund me my money. Plainfield Indiana

I was contacted by a sales clerk on 9/1/17 this cell phone that I agree to. I also was not tolc of the condition of their products. On 9/8/17 I received the package but when Iooked at. I begin to complain about how bad it was when I had asked if those phones where new and she said yes. So, I return it on 9/11/17. I have receipts for all transactions and bank statements with their name and phone number. The only thing that is wrong is that. Bribhtpoint was the receiver and signed the postal slip. But, yet it was not credited back into my account. Thanks, Carol Smith