Freedon Pop Horrible customer service-ripoff los angeles California

On May 11 I ordered the cellular service for my dad. The phone did not arrive so I called to check on the status and was told that 2000 of these phones were on backorder and the last shipment was from orders that were made the month before. I asked if there was any way to get another phone and they only had one compatible to what we ordered that was not acceptale to us. I asked to speak with a manager and also for someone that spoke english. I was sent to the main menu, this happened several times until I was connected with a "senior" customer service agent who took my number and stated someone would call me back. I never received the call so I called back the next afternoon and could not get connected I kept getting rerouted for some reaosn and decided to use another number to make the call. I finally got through and had the same experience again. I was disconnected numrous times, as they were transferring me. I finally called the sales department and told them I wanted to cancel they transferred me to customer service and I was told no managers were taking calls. I cancelled the service and was told that it may be cancelled but if it was shipped I needed to send it back. I called my fathers bank and they already took the fee out and will be checking in 2-5 days which that is what i was told if they refunded it -how long it would take. They also stated that they could file some form of complaint if the money was not returned. If anyone has anyother ideas on how to make a complaint about this company please let me know. I wouls like to make sure everyone is aware of the poor customer service and poor response to complaints. 

Illinois