Freedownloadzone.com Unlawfully taking money out of my account Internet

 I have been getting charged monthly by Freedownloadzone.com unfortunately for probably over a year.  My husband and I are both seniors and retired.  I actually thought this was part of his itunes for music so I didn't worry about it but this month when I was charged twice in one month, I tried to call but the answering machine person tells you to go to the website only, you cannot talk to anyone and of course the website if not helpful.  I sent an email with no reply and they tell you to use their chat service, which is also unavailable. 

When researching it on the internet, I found this page and where many many people have been ripped off by this company.  I am shocked that since 2011 someone has not been able to stop them.  I have reported this as fraud to my bank so hopefully it will stop but I would like to know how it started in the first place.  It has nothing to do with music and neither my husband nor I tried to get a social security card or birth certificate.  It is so maddening how people in this day and age can continue to have fraudulent businesses and no one is able to stop them.