Freightcenter, Inc Sell you on one shipping cost, after delivery they charge you more Palm Harbor Florida

Apparently we are not the only ones who have had this experience with Freightcenter.

We shipped tile supplies from Oregon to Colorado with them. The sales reps are very friendly and seem to be working to get you a great deal on your shipping rate (which was lower than everyone else, or so it seemed). Everything goes according to plan until after the shipment has arrived, and weeks later Freightcenter emails an invoice claiming the shipment weighed more than we told them it would be. They then charge our credit card again. For us it was 30% more than we originally agreed to.

We disputed the charge. The tile company had shipped the very same product many times and knew the weight exactly, which they documented for us. Freightcenter did a cursory and very slow (6 weeks to get an answer) process of supposedly submitting the claim to Saia, the actual shipper. In the end they said that the weight was higher. Period. At this point the shipment had arrived and been unpacked and there was no way to verify the weight at our residence.

Freightcenter did not contact us during shipment, which would be the appropriate thing to do. Freightcenter makes you sign an agreement when you ship that basically says they can charge you any amount at any time. Of course probably no one pays much attention to this (we didn't). But if you try to fight it that is what they will throw back at you. Does it make it legal? Arguable. Is it scam? It sure seems so. Beware this company.

Oh, and there was some damage as well, but in the end we decided to get on with our lives. Unfortunately, I imagine that this is the Frieghtcenter business model: Give the customer a 'great rate' for shipping. Then later charge them more and act like it is the customer's fault for giving them the wrong shipping weight (which can't be verified after arrival), then pretend there a claim process and that this isn't just the way they do business. In the end, the customer pays more than shipping with a reputable company such as Fedex, which is what we would do if give the chance again.