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Report: #694226

Complaint Review: Fresh Air Care - Columbus Ohio

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  • Reported By: Stephanie S — Dayton Ohio United States of America
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  • Fresh Air Care 200 E. Campus View, Suite 200 Columbus, Ohio United States of America

Fresh Air Care; Douglas Alan Rohm charged for equipment and services not provided or done correctly. Refusing to repay. Columbus, Ohio

*UPDATE EX-employee responds: Two-named and two-faced

*UPDATE EX-employee responds: contact me

*Author of original report: Doug or Alan?!?

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We called Fresh Air Care to have our air ducts cleaned because our son had thrown toys down an air duct in his room and to have the furnace cleaned. They said there was mold in our furnace and that they had to treat the furnace before they could clean it. We agreed to the fumigation and were told the total for the cleaning and fumigation was 559.00. When I originally called for pricing it was going to be 40.00 to clean the air ducts and 99.00 to clean the furnace.  Later the business came back to clean the furnace and then charged us an additional 283.00 to clean the furnace and air ducts.
At this time we looked closer at the invoices and saw that they had charged us for a UV lighting system for 299.95. I looked up what this was on the internet and looked at out furnace for this thing and it was not there. We called another furnace cleaning business the next day to confirm that there was not a UV lighting system installed and he did not see one either and we payed him 40.00 to come out and look things over.

While he was here he pulled out the filter from the furnace it had chunks of dust and stuff on it. He told us if they had cleaned the furnace properly there should not be chunks on the filter because they would have been sucked out. He also told us that because our furnace is not even 3 years old, has been used continuously since we moved in and our basement is not a wet basement that there is a very low probability that there was mold in the first place.
They also charged us 110.00 for treatment of air passages with sanitizer along with the mildicide for 150.00 before they cleaned (this was the fumigation). After they "cleaned" the furnace and air ducts they recommend we sanitize the air ducts. We told them we had already payed more than we had planned on spending and at that point we had already paid them 559.00. They said they would do it for free then. I don't understand why you would even put the sanitizer in before cleaning the first time then. Then they asked how we wanted to pay for the cleaning.  This is where the 283.00 came into play.  

To top it all off, the toys are STILL in the air duct. They told us the first time we asked about the toys if they would be able
to get them out and they told us their equipment could suck a bowling ball out of an air duct, so why the rag doll made of one piece of fabric and a small wad of cotton is still in there I don't know. 
So we called to tell them we wanted our money back for the UV light since it wasn't installed and they never talked to us about it.  They said that it was on back order and thats why they didn't install it yet and that since they had ordered it that we couldn't have out money back. They never told us or asked us if we wanted it AND they never told us they were coming back to install such a thing. We also talked to them about the toys in the air duct and they said they would have a manager call us back that day. No one called and when we tried to call back around the time they were supposed to call back the phones automatically went to a technicians voice mail.  We have been trying to call ever since without return call. 
Don't trust this company.  Don't let them in your home.  We learned the hard way not to go for a deal out of the penny saver.  Hope you read this before your the next target.  

This report was posted on Ripoff Report on 02/11/2011 02:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fresh-air-care/columbus-ohio-43235/fresh-air-care-douglas-alan-rohm-charged-for-equipment-and-services-not-provided-or-done-694226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 UPDATE EX-employee responds

Two-named and two-faced

AUTHOR: tjtizzle - (United States of America)

POSTED: Tuesday, August 30, 2011

I used to worked for Alan Rohm and Patty Rohm. I don't know what nonsense this "Douglass Alan Rohm" is all about, but Alan did have a tendency to spice things up by making up random names as we did customers homes. At first it seemed all in good fun, until you began to realize how malicious his tactics were and how false his statements were.

Alan and Patty Rohm (mother and son, btw) are the former founders/owners of A&M Restoration Services out of Dublin, Ohio. I worked for them there. During my time working for Alan, I saw him lie, steal (both by his tactics and by actually taking items from customers homes), and con his way through gullible and frightened people. Why were they frightened, you ask? Well they had dangerous amount of mold/mildew in their furnace and air ducts, of course! At least that's what they were told by Alan. In reality, Alan would take a pre-contaminated 'mold test' to their furnace and switch it out for the clean test that he so confidently would wave in front of customers faces before 'taking a sample' from their furnace. When you have that much mold/mildew in your furnace (5k, 10k, 50k... I've even heard him say 100k 'spore count' was contaminating the system), Alan tells you that he has to do a number of things. First he has to kill off the mold by spraying a few chemicals through your system. One of his favorite lines was "By spraying Sporiciden and *other substance* in your system, it will create a chemical burn that will destroy any mold/mildew. Then I can use my equipment to pull the mold out." In reality he would sit around down in the basement pretending to make some noise and would spray sanitizer in your vents to make you think he's doing something. 

A&M had so many BBB reports and complaints that they apparently went under. That's when Alan and (I'm presuming) Patty started this new venture, Fresh Air Care.

I watched Alan talk struggling single mothers that were down to their last bits of money into agreeing to pay hundreds of dollars for services that were not even remotely needed. I've seen him scare parents with newborns into paying whatever he wanted to do a false service because he made them terrified for their infants health and safety.

Alan and his schemes disgust me. Unfortunately... your claims are not at all surprising to me. I'm sorry you had to deal with him. Hopefully this new deceitful venture he's undertaking will fail like the last one and the world can be rid of another scam company.

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#2 UPDATE EX-employee responds

contact me

AUTHOR: irefiu - (United States of America)

POSTED: Monday, March 21, 2011

(((ROR redacted))) i quit because i found out he was a con plus the date line report on air duct scams. 

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#1 Author of original report

Doug or Alan?!?

AUTHOR: Stephanie S - (USA)

POSTED: Friday, February 11, 2011

The name of the technician who worked on our furnace both times and the name he signed to his invoices is "Alan."  When we called to speak with someone regarding the charges and having them refunded the name of the manager we spoke with was "Doug."  When looking up Fresh Air Care with the BBB we find that the name of the owner is Mr. Douglas Alan Rohm.  Hmmmmm....  And the level of anger Rises!

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