Complaint Review: frontier airlines (phx) - Phoenix Arizona
frontier airlines (phx) Denise insensitive, cold, LIARS, uncaring, indifference, truely not people oriented, horrid people skills Phoenix Arizona
was in line 45 before flight. 9 other people ahead of me, they All were checked in promptly. I got up to counter and was told that I missed my flight. when I'm fact it was not leaving for another 35 minutes. I had nothing to check in. and explained that I was there on time and needed to get home, because of disabled son ( no one to care for him). fronteir staff was indifferent to my situation. was like speaking to a STONE WALL. my son in law came in after dropping me off and spoke to "super" denise and she had told him the flight had left...when I'm fact it was only 6am. flight was to leave at 635am. Something fishy is going on. I suspect they may be leaving earlier than scheduled and/or allowing standby on before actual booked customers. I'm any event something stanky in denmark!!! A different rep at the counter have me a number to call, and could not get a flight home the same day. Originally, was booked for Sunday and the only flight they had was for Tuesday!!! I continually pointed out that I had to catch a flight today (sunday). Was informed that they don't have flights everyday, had to book for Tuesday. This is ridiculous. Poor service is unacceptable, and poor business practice is intolerable. I have NEVER had this occur on any other airlines. they need to step up or step out of this line of work. they are the greyhound of airlines. horrible. NEVER EVER AGAIN WILL I USE THIS COMPANY, AND WILL ALWAYS WARD FOLKS AWAY T FROM THEM. THIS IS A RIP OFF ORGANIZATION.
This report was posted on Ripoff Report on 06/25/2017 07:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/frontier-airlines-phx/phoenix-arizona-85034/frontier-airlines-phx-denise-insensitive-cold-liars-uncaring-indifference-truel-1381145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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