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Report: #1148964

Complaint Review: Frontier Communication - Internet

  • Submitted:
  • Updated:
  • Reported By: SmallBizOwner — Blaine Washington
  • Author Not Confirmed What's this?
  • Why?
  • Frontier Communication Internet USA

Frontier Communication Ripped off by Frontier - Not Able to cancel - Huge Early Termination fee of $375!!! Blaine Internet

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STAY AWAY FROM FRONTIER BUSINESS SERVICES!

 

I signed up with Frontier (internet and phone) instead of Comcast for my new small business because they had a promotion of bundling ADT security with the plan.  Boy what a big mistake!!

- Their internet sucks

- I eventually moved to Comcast

- Their ADT promotion is a ripoff and you can get a better deal directly with ADT

- I was unable to cancel my account even though I stopped using Frontier for Internet because of early termination fees.

- I dropped my service to the minimum and kept the account going since it was more expensive to cancel than to pay them monthly  (this was 5 months and I have 2 months to go on my contract)

- Since I wanted to keep the phone number I ported the phone number to Vonage 

- I called Frontier to get a new dummy number to run out my existing contract

- They refused saying that since the number was ported the early termination automatically kicks in!!

 

Unbelievable!  I have been paying them for 6 months now for not even using their service (except their phone a little) and was just waiting for the contract to run out and now 2 months away and they still charge me the early termination fee.  I refuse to pay them and will let it go to collections and will fight them in court.

 

This report was posted on Ripoff Report on 05/22/2014 03:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/frontier-communication/internet/frontier-communication-ripped-off-by-frontier-not-able-to-cancel-huge-early-terminati-1148964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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