Report: #1445832

Complaint Review: Frys.com - Memphis Tennessee

  • Submitted:
  • Updated:
  • Reported By: Jeff — Elk River United States
  • Frys.com
    4000 Air Park Cove
    Memphis, Tennessee
    United States

Frys.com Frys Electronics, SILO TV I received a damaged TV and they will not replace it or refund the purchase price. Memphis Tennessee

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On May13, I purchased a 65 inch flat screen TV (needing to be shipped to MN). It was delivered on Thursday, May 24.  This was an upgrade purchase, so I did not open and set it up immediately, also it was a Holiday weekend and I had plans out of town. 

I returned Monday, Memorial Day and opened the seemingly undamaged box.  After everything was hooked up, I plugged in the TV.  That is when I discovered a large "shatter spot" with "spider webbing" running across the TV.  I immediately called Frys and explained the situation.  Their response was that since my call was outside their 48 hour window, my claim was denied.  It's not as though I had waiting weeks, a month or more.  No matter that it was a Holiday weekend, they were unwilling to work out a deal for replacement or monetary refund - Or honor their statement of a 30 Day Money Back Guarantee.

If they wish to stand by their 48 hour policy, then they need to have this firmly disclosed during purchase and check-out.  They had the audacity to suggest I take the TV to have the screen replaced.  I checked and it will cost more that the TV is worth.  I was willing to pay myself to ship the damaged TV back to them, if they would send me a replacement.  They wanted nothing to do with that.  Now I am out $400.00 and have a useless TV.

My girlfriend and I both make major purchases for our employers (Hotel & Physical Therapy); we both have experienced incomplete or damaged items in the past.  BUT NEVER have we experienced a company NOT WILLING to make it right.

According to the web, Frys is a 2-Billion dollar company.  This experience shows me how they got this far.  I emplore you NOT to purchase from this company and to buy from a company that will stand behind words & principles.

This report was posted on Ripoff Report on 06/03/2018 09:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fryscom/memphis-tennessee-38118-6108/fryscom-frys-electronics-silo-tv-i-received-a-damaged-tv-and-they-will-not-replace-it-o-1445832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!