Frys.com Frys Electronics, SILO TV I received a damaged TV and they will not replace it or refund the purchase price. Memphis Tennessee

On May13, I purchased a 65 inch flat screen TV (needing to be shipped to MN). It was delivered on Thursday, May 24.  This was an upgrade purchase, so I did not open and set it up immediately, also it was a Holiday weekend and I had plans out of town. 

I returned Monday, Memorial Day and opened the seemingly undamaged box.  After everything was hooked up, I plugged in the TV.  That is when I discovered a large "shatter spot" with "spider webbing" running across the TV.  I immediately called Frys and explained the situation.  Their response was that since my call was outside their 48 hour window, my claim was denied.  It's not as though I had waiting weeks, a month or more.  No matter that it was a Holiday weekend, they were unwilling to work out a deal for replacement or monetary refund - Or honor their statement of a 30 Day Money Back Guarantee.

If they wish to stand by their 48 hour policy, then they need to have this firmly disclosed during purchase and check-out.  They had the audacity to suggest I take the TV to have the screen replaced.  I checked and it will cost more that the TV is worth.  I was willing to pay myself to ship the damaged TV back to them, if they would send me a replacement.  They wanted nothing to do with that.  Now I am out $400.00 and have a useless TV.

My girlfriend and I both make major purchases for our employers (Hotel & Physical Therapy); we both have experienced incomplete or damaged items in the past.  BUT NEVER have we experienced a company NOT WILLING to make it right.

According to the web, Frys is a 2-Billion dollar company.  This experience shows me how they got this far.  I emplore you NOT to purchase from this company and to buy from a company that will stand behind words & principles.