FTDNA Customer Service Failure Houston Texas

Family Tree DNA allows volunteers to administer their surname DNA projects and they also allow them to do so with much flexibility in how the projects are administered.  As the founder and volunteer administrator for the Fuller DNA Project, I have had a project website since its inception in 2004:

http://www.ourfamilyorigins.com/fullerdna.htm

The DNA results used to be publicly displayed but when someone tried to exploit the results in the Fuller DNA Project for other purposes, I made the results private to protect the participants.  I do not yet know of a way of publicly displaying the results without putting the participants at risk for exploitation by other entities/persons.

I have NOT received any correspondence from a "Theodore" and perhaps this person is one who also wishes to exploit the project.  That would be my guess since "Theodore" is using a public forum to air their gripes and has NOT tested NOR contacted me. Additionally, why is "Theodore" trying to throw Family Tree DNA under the bus?  Is it because their customer service department is NOT doing what "Theodore" *thinks* they should be doing?  

Until "Theodore" contacts me or their complaint can be legitimized by Family Tree DNA, their supposed rip-off report should be removed. Thank you.

Sincerely,

Katherine Borges

Fuller DNA Project Volunteer Administrator