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Report: #990934

Complaint Review: Funeral.us.org - Internet

  • Submitted:
  • Updated:
  • Reported By: Kathy — Mesa Arizona United States of America
  • Funeral.us.org Internet United States of America

Funeral.us.org Authorized $1.00 charge for info report, charged credit card $19.95 (first of 10 payments), Internet

*Author of original report: Will you answer my questions?

*REBUTTAL Owner of company: Customer Service

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I was in need of some funeral records for my genealogy research and came across the website Funeral.us.org.  It advertised "Official Funeral Records," so I began my search by entering the name of the person I was researching and the state where this person died.  After a brief period search, I was told the site had found over 75 records for that name and state.  A report would be provided for a $1.00 fee.  I provided my credit card information.

My page then opened up in a site called "ArchiveFee.com".  I clicked around on the dashboard page, but didn't find any way to access my report.  I checked my email -- no report.  Finally I found a page that listed my searches and fees.  I was indeed charged the $1.00 I had authorized, but also a second fee of $19.95. 

After more research, I discovered by purchasing the $1.00 report (which I never received), I was also authorizing a charge of $199.50 in 10 monthly installments.  This would entitle me to "twelve months of twenty five reports a month for one year to search from millions of records around the United States."  It was definitely NOT something I wanted.

I called the customer service number provided that same day and they promptly applied a refund to my credit card.  Some do not immediately notice the $19.95 charge, which appears monthly and will not be refunded at that point.

After a bit more research, I found that Funeral.us.org is operated by "MyInfo.com" -- another site known for this same practice when an authorization is given for a $1.00 report for a search of Motor Vehicle Records.  Another sister site, "Cemetery.us.org," is also in business using this same practice to snare in more genealogy researches like myself.  I suspect there are a number of various other sites operating under the "MyInfo.com" umbrella that are out there waiting for the next unsuspecting person who is on an information search.  Beware!

This report was posted on Ripoff Report on 01/03/2013 07:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/funeralusorg/internet/funeralusorg-authorized-100-charge-for-info-report-charged-credit-card-1995-first-990934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Will you answer my questions?

AUTHOR: Kathy - (USA)

POSTED: Thursday, January 24, 2013

Thank you, Josh, for the reply you submitted in regards to my complaint. As stated in my original complaint, I have already been refunded all of the charges that were made to my credit card. That was a relatively simple process, thank goodness. I was livid enough at that point and a hassle trying to get my money back would have made matters even worse.

The main reason I filed this complaint is because what happened to me is shady at best. I couldn't find any other complaints about this online, but I was certain I wasn't the only person that has come away feeling they had been taken advantage of. I was lured in by the FUNERAL.US.ORG front that has been set up with the promise of providing funeral information I needed for my genealogy research. A report for $1.00? I readily supplied my credit card information. I never did get a report. I believe that is because a report never existed.

The next thing I know I am at the "ARCHIVEFREE.COM" site. I foolishly spent a fair amount of time clicking around the site looking for the report I had just paid $1.00 for. No luck. At some point in that search I was lucky enough to look at the fees that had been charged to my account. In addition to the $1.00 charge, I find a second charge for $19.95. After reading the "terms & conditions" on the FUNERAL.US.ORG site, I find that by purchasing the $1.00 report, I am also consenting to ten monthly charges of $19.95 for one year of access to some type of database.

As mentioned, it only took one phone call and both charges were reversed on my credit card. But from what I have since heard from others, no such refund is forthcoming for those who find out about the monthly charges in retrospect.

If you would really like to help me Josh, please tell me about the $1.00 report that started this whole affair? I supplied the details for the person I was searching for and eagerly awaited while the database search progressed. Rising numbers appeared that supposedly corresponded to the number of records that had been found. And I'm not upset about not actually being provided with this information and/or the report. I'm upset because instead I was tricked into getting something I neither knew about nor wanted.

No, I did not read the "terms & conditions" outlined on FUNERAL.US.ORG before proceeding with my search. Who does? And I really should not have had to in order to prevent purchasing a $200 item I did not want. And I am still not even sure what this database is for. When I called for my refund, the operator asked if I was phoning for a refund on the automobile title search database. Huh?

And Josh, what about the CEMETERY.US.ORG site? It operates in the exact same manner all under the MYINFO.COM umbrella. I do not believe either one of these sites (FUNERAL.US.ORG or CEMETERY.US.ORG) provide the report they offer for the price of $1.00.

Also, when my credit card was refunded, why was I forced to say on a recorded line that I had fully read the "terms & conditions" of the website prior to making any purchase? Obviously I had not, or I would not have proceeded with the transaction. Why Josh, was it necessary for me to say I did prior to a refund being offered?

I had a lot of questions then. And I still have a lot of questions now that no one will answer for me. Will you?

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#1 REBUTTAL Owner of company

Customer Service

AUTHOR: JoshCustomerService - (USA)

POSTED: Wednesday, January 23, 2013

Kathy,

Please email josh@archivefee.com and I can refund these charges immediately. I apologize for any inconveniences you've run into and I would like to make sure you are satisfied.

Thank you.

Josh F.
Customer Service Manager

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