Funeral.us.org Authorized $1.00 charge for info report, charged credit card $19.95 (first of 10 payments), Internet

Thank you, Josh, for the reply you submitted in regards to my complaint. As stated in my original complaint, I have already been refunded all of the charges that were made to my credit card. That was a relatively simple process, thank goodness. I was livid enough at that point and a hassle trying to get my money back would have made matters even worse.

The main reason I filed this complaint is because what happened to me is shady at best. I couldn't find any other complaints about this online, but I was certain I wasn't the only person that has come away feeling they had been taken advantage of. I was lured in by the FUNERAL.US.ORG front that has been set up with the promise of providing funeral information I needed for my genealogy research. A report for $1.00? I readily supplied my credit card information. I never did get a report. I believe that is because a report never existed.

The next thing I know I am at the "ARCHIVEFREE.COM" site. I foolishly spent a fair amount of time clicking around the site looking for the report I had just paid $1.00 for. No luck. At some point in that search I was lucky enough to look at the fees that had been charged to my account. In addition to the $1.00 charge, I find a second charge for $19.95. After reading the "terms & conditions" on the FUNERAL.US.ORG site, I find that by purchasing the $1.00 report, I am also consenting to ten monthly charges of $19.95 for one year of access to some type of database.

As mentioned, it only took one phone call and both charges were reversed on my credit card. But from what I have since heard from others, no such refund is forthcoming for those who find out about the monthly charges in retrospect.

If you would really like to help me Josh, please tell me about the $1.00 report that started this whole affair? I supplied the details for the person I was searching for and eagerly awaited while the database search progressed. Rising numbers appeared that supposedly corresponded to the number of records that had been found. And I'm not upset about not actually being provided with this information and/or the report. I'm upset because instead I was tricked into getting something I neither knew about nor wanted.

No, I did not read the "terms & conditions" outlined on FUNERAL.US.ORG before proceeding with my search. Who does? And I really should not have had to in order to prevent purchasing a $200 item I did not want. And I am still not even sure what this database is for. When I called for my refund, the operator asked if I was phoning for a refund on the automobile title search database. Huh?

And Josh, what about the CEMETERY.US.ORG site? It operates in the exact same manner all under the MYINFO.COM umbrella. I do not believe either one of these sites (FUNERAL.US.ORG or CEMETERY.US.ORG) provide the report they offer for the price of $1.00.

Also, when my credit card was refunded, why was I forced to say on a recorded line that I had fully read the "terms & conditions" of the website prior to making any purchase? Obviously I had not, or I would not have proceeded with the transaction. Why Josh, was it necessary for me to say I did prior to a refund being offered?

I had a lot of questions then. And I still have a lot of questions now that no one will answer for me. Will you?

Kathy,

Please email josh@archivefee.com and I can refund these charges immediately. I apologize for any inconveniences you've run into and I would like to make sure you are satisfied.

Thank you.

Josh F.
Customer Service Manager