Complaint Review: Funeral.us.org - Internet
Funeral.us.org Authorized $1.00 charge for info report, charged credit card $19.95 (first of 10 payments), Internet
*Author of original report: Will you answer my questions?
*REBUTTAL Owner of company: Customer Service
I was in need of some funeral records for my genealogy research and came across the website Funeral.us.org. It advertised "Official Funeral Records," so I began my search by entering the name of the person I was researching and the state where this person died. After a brief period search, I was told the site had found over 75 records for that name and state. A report would be provided for a $1.00 fee. I provided my credit card information.
My page then opened up in a site called "ArchiveFee.com". I clicked around on the dashboard page, but didn't find any way to access my report. I checked my email -- no report. Finally I found a page that listed my searches and fees. I was indeed charged the $1.00 I had authorized, but also a second fee of $19.95.
After more research, I discovered by purchasing the $1.00 report (which I never received), I was also authorizing a charge of $199.50 in 10 monthly installments. This would entitle me to "twelve months of twenty five reports a month for one year to search from millions of records around the United States." It was definitely NOT something I wanted.
I called the customer service number provided that same day and they promptly applied a refund to my credit card. Some do not immediately notice the $19.95 charge, which appears monthly and will not be refunded at that point.
After a bit more research, I found that Funeral.us.org is operated by "MyInfo.com" -- another site known for this same practice when an authorization is given for a $1.00 report for a search of Motor Vehicle Records. Another sister site, "Cemetery.us.org," is also in business using this same practice to snare in more genealogy researches like myself. I suspect there are a number of various other sites operating under the "MyInfo.com" umbrella that are out there waiting for the next unsuspecting person who is on an information search. Beware!
This report was posted on Ripoff Report on 01/03/2013 07:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/funeralusorg/internet/funeralusorg-authorized-100-charge-for-info-report-charged-credit-card-1995-first-990934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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