Furniture Doctors Inc. Furniture Repair & Refinishing Disaster Rathdrum Idaho

Furniture Doctors Inc. has made no attempt to resolve substandard work until just now; presumably because it knows I will not pay for it beyond the deposits received. The remaining amounts have been disputed and will not be paid. Of course Furniture Doctors know this, which is why they made a half-hearted attempt to resolve matters. I challenge Furniture Doctors references to “policy,” “standard policy,” and “return policy” in its letter because I was never provided a copy of these polices and, therefore, I am certainly not bound by such. A contract requires the consent of all parties. It does not allow for an unscrupulous business owner to make up self-serving requirements after the fact which is what Furniture Doctors is trying to do. Regarding the “14-day return policy,” I specifically refused to agree to that in the presence of two Furniture Doctors employees. Furniture Doctors can not hold me to a requirement I refused to accept. Again, this is basic contract law which Furniture Doctors should know but for some reason thinks it can ignore. Lisa Freeman and I met face-to-face and together examined the furniture that Furniture Doctors refinished. She refused to acknowledge most all of the obvious defects which even Furniture Doctors later admits to in its letter of October 08, 2015. How can it be that Lisa Freeman was able to inform her bosses of the various issues with its bad work, but could not acknowledge the same and discuss them with me face-to-face? I found Lisa Freeman to be disingenuous, quick with excuses, and not willing to accept any responsibility for Furniture Doctors terrible work. Many of the characterizations in Furniture Doctors’ letter are misleading and self-dealing. For example, the octagonal table has a finish on the top different from the base. If the base has sheen, and the top does not, how can it be the same finish throughout which is what I specifically ordered in writing? By Furniture Doctors’ own words, therefore, it failed to provide me with what I ordered: the same finish for the entire piece of furniture. Furthermore, the finish for the top is not clear like liqueur is supposed to be. It is cloudy; probably as a result of too much moisture at the time it was sprayed. Lisa Freeman’s solution offered at the time of our meeting was so spray over the defect which, because it is a clear finish, could not possibly be a solution. Another example of Furniture Doctors’ misleading and self-dealing characterizations is “pre-existing warp” on the kitchen table. I’ve never raised that as an issue so why is Furniture Doctors? My clear, written grievance was that the edge board that Furniture Doctors re-glued is not level with the table top, it slants at a downward angle. Simply stated, Furniture Doctors glued it wrong and obviously never checked to see that it was true and level, or Furniture Doctors simply did not care. Sloppy work. Another example of Furniture Doctors’ misleading and self-dealing characterizations is sheen being different on the top versus bottom of the kitchen table and that difference is somehow a result of some policy of Furniture Doctors that I never agreed to. In fact, I wanted the same finish everywhere on this piece of furniture. This is like saying: “I know you ordered a white car but we decided to paint the hood red and the rest white because of a policy we never told you about.” Furniture Doctors’ argument here is simply ridiculous. For the rest of my grievances Furniture Doctors doesn’t even bother to offer a misleading or self-dealing characterization. For example, there are scuff marks on the octagonal table from Furniture Doctors mishandling. The finish is flawed on both the base and top with blushing, orange-pealing, pitting, and inconsistent coverage of whatever the product is Furniture Doctors applied. The sheen on the top is different from the sheen on the bottom which is not what I specified in writing and paid for regardless of Furniture Doctors’ fantasy policies. And Furniture Doctors doesn’t bother to refute my grievances for the kitchen table. For example, the end pieces were supposed to be disassembled and re-glued. Furniture Doctors have not put the pieces back together so that they fit squarely with one another. Once again, Furniture Doctors glued it wrong and obviously never checked to see that it was true, level, and square,. or Furniture Doctors simply did not care. Also, sloppy work. The sheen on the top is different from the sheen on the bottom which is not what I specified in writing and paid for. Furniture Doctors embarrasses itself by claiming this is some kind of “policy” unless Furniture Doctors policy is to ignore written instructions, charge for it anyway, and then do as it pleases. It’s schlock work, and nothing to be proud of. What this boils down to for me is that I’ve been in the trades for many years and I know when someone is trying to cheat me, which is what Furniture Doctors is trying to do. I have gone out of my way to carefully document my concerns in two letters, discussed by telephone twice, and met in person with Lisa Freeman to try and resolve the problems with Furniture Doctors bad work. Only now, with the threat of non payment does Furniture Doctors respond. Furniture Doctors response engenders no trust or belief it can handle the job. These are important family heirlooms that I do not trust Furniture Doctors to work on further. Furniture Doctors has caused enough damage as it is. Furniture Doctors is charging premium prices for careless, sloppy, inferior work that it should be ashamed of.