Furniture Showcase NC Furniture Showcase Did not deliver product and still no refund! Reidsville, North Carolina

China and the economy seem to be favorite scapegoats of Furniture Showcase.  The e-mail below is a reply from the owner of Furniture Showcase after I tried to get a refund for furniture I never received.

"I understand Aaron spoke to you. I fully understand your concerns. I have been doing this over 15 years and started out as an IT/office manager while attending NC State. I remember when we could call the manufacturers to check if the orders were ready and then I had to find time in our schedule to run our trucks to pick up our orders. The hardest part back then was if we were inbetween cuttings a customer would have a 1 to 2 week delay. I am sure you two remember a lot happier times furniture shopping. Special Order, service oriented, independent stores like us were everywhere but very few now. I know of us and one other in Raleigh and only 1 left in High Point. I really need to work on a blog for anyone that may be interested in the furniture business in Raleigh. Anyway something drastic is going to happen in the business very soon. There is next to nothing made in the US and since the US economy is sluggish and China is lending us money they don't want to ship us goods like they used to. In fact 70% of the furniture manufacturers in China now stopped making furniture for the US and switched to other things, like other industries and products for other countries. Hard to believe we allow this to happen. I can change my furniture store from being what it is,a store where customers can compare different brands next to each other, change fabrics, change colors, and other options to fit their own needs to what you see is what you get with one or two brands. I hate to change our entire business just because of this situation the industry is in. I am sure something will change soon. I certainly apologize for the trouble we cause. Lastly, I also understand that we are behind on our customer service. As I say it was not until this year that we have had to change our business. On orders we quote average time frames which are based upon the time frames of our previous orders. The orders came and went without us having to do anything extra. If an order was delayed from the manufacturer they would send us an updated acknowledgement via mail or fax to alert us of this. We could also call customer service with questions and actually speak to a real person who was assigned a group of accounts, usually by state. Today, they change so much that they gave us providing acknowledgements and our phone calls land in voice mail boxes where one person is servicing numerous other persons accounts also due to them scaling back and making those left do more. As a result poor service from our vendors gives us poor service to our customers. There are a few things that we have come up with to help with this but the real problem of products and the product flow we are still trying to work out with options that meets our customers needs. I appreciate the time you took in your email. I will read it again in a few days to ensure I am properly using all the feedback you have given me. Michael Whetzel Furniture-Showcase.com "