Furry Face Caf & Boutiki Shop lied about dog pedigree and sold a very sick dog. Refused to help with vet bills. ripoff Redlands California

Dan and Dee are local breeders. Their website is www.houseofwags.com if you'd like to see for sure.

It is illegal for competition to report unflattering untrue stories, that is called slander. This is why they apologized. Thanks to CA judicial systems, might I add.

If anyone is interested, Lorin keeps information of all the licensed (and inspected regularly) breeders she purchases from. When you buy a dog, she provides you with a copy of the kitten and puppy lemon law. Shame on those saying she sells from puppy mills. It is so easy to go in and ask. Perhaps next time you should research a little.

Also, she doesn't own a Rolex and the sunglasses she has are bedazzled jimmy crystal ones with paw prints that she sells in the store. ;)

Dan, your apology sounds like you had a gun to your head or something.  And congrats on contributing to the mess you originally complained about by perpetuating the sale of dogs.  I guess water rises to its own level.

I've just read an article in the local Redlands newspaper ( http://www.redlandsdailyfacts.com/ci_11849589 ) about how Furry Faces and another local business are donating grooming services to needy dogs at the local Humane Society so they will be more adoptable.

Perhaps in the past Furry Faces did rip off Dan and/or others, but I'm pleased to report that they appear to be doing something very charitable now. Maybe they are repenting for past sins...

What I would also like to add that for Heaven's sake, no one should buy puppies from anyone for $1,800! They are obviously not going to be from a responsible, honest breeder, because no honest, responsible breeder would let their purebred baby go to just any one, and that's exactly what happens to a puppy being bought from a pet shop. For people that give their pups to stores, it's only about money. That's why there's the risk of puppymills, etc... Anyway, if you must have a purebred dog, then buy it directly from the breeder, never from a pet store. Also, every dog has a "pedigree" even mutts. It's not a really good term, kind of like "all natural," so don't trust that. Wouldn't you want to see all the papers BEFORE you shell out $1800 too?? This is a clear case of Buyer Beware, and while still very wrong and frustrating for Dan, he did make some crucial mistakes. Furry Faces certainly was wong though, no doubt about it. I think Dan's lawsuit was justified.

The final thing here though of course, is that people should adopt and rescue dogs from shelters or rescue groups, not buy dogs from pet stores. If it's a breed thing, there are breed-specific rescues. If you want papers and show-winning bloodlines, go directly through a responsible breeder. Do your research! But please, always think adoption first!! You can get wonderful, grateful-to-be-alive dogs from shelters, and for no more that $100 - which all goes back into helping more dogs. It's the best thing to do, and you'll feel good about yourself. You can use all the money you saved on something else, like cute dog outfits or something REALLY good, like your rent or mortgage... Rescue dogs are so wonderful, and it's heartbreaking how many cuties are put down every year (millions... literally) so please consider adoption.

Anyway, Furry Faces is making up for their past, and people shouldn't spend such money on puppies from stores. The end. Thanks for reading.

This letter will serve as our open and public apology to Lorin Grow and Furry Face Caf and Boutiki for our actions and statements over the last two years, attacking her personally and her business practices. We have come to understand that our actions and statements were completely unfounded. We have also come to understand the harm and emotional distress that our actions have exacted on Ms. Grow and her company.

Our actions and statements originally stemmed from misunderstandings we had surrounding our purchase of a wonderful little puppy from Furry Face Caf & Boutiki. Instead of working to resolve those misunderstandings, as Ms. Grow attempted to do on several occasions, we immediately jumped to inaccurate conclusions, and began to attack her and her company. Our actions were completely out of proportion with the reality of the situation. Ms. Grow made every attempt to resolve the situation and assure us of the health and history of our puppy, we were just unwilling to listen. Unfortunately, when emotion comes into play, reason often goes out the window; this is what happened to us.

It is our sincerest hope that this apology will begin to mend the bridges that we have damaged, both between us and Ms. Grow, and between Ms. Grow and her clients and the community. As we also supply puppies to deserving owners, we have come to appreciate the high level of care and integrity that Ms. Grow and Furry Face Caf & Boutiki bring to our community.

Daniel A. & Dee A.

This letter will serve as our open and public apology to Lorin Grow and Furry Face Caf and Boutiki for our actions and statements over the last two years, attacking her personally and her business practices. We have come to understand that our actions and statements were completely unfounded. We have also come to understand the harm and emotional distress that our actions have exacted on Ms. Grow and her company.

Our actions and statements originally stemmed from misunderstandings we had surrounding our purchase of a wonderful little puppy from Furry Face Caf & Boutiki. Instead of working to resolve those misunderstandings, as Ms. Grow attempted to do on several occasions, we immediately jumped to inaccurate conclusions, and began to attack her and her company. Our actions were completely out of proportion with the reality of the situation. Ms. Grow made every attempt to resolve the situation and assure us of the health and history of our puppy, we were just unwilling to listen. Unfortunately, when emotion comes into play, reason often goes out the window; this is what happened to us.

It is our sincerest hope that this apology will begin to mend the bridges that we have damaged, both between us and Ms. Grow, and between Ms. Grow and her clients and the community. As we also supply puppies to deserving owners, we have come to appreciate the high level of care and integrity that Ms. Grow and Furry Face Caf & Boutiki bring to our community.

Daniel A. & Dee A.

This letter will serve as our open and public apology to Lorin Grow and Furry Face Caf and Boutiki for our actions and statements over the last two years, attacking her personally and her business practices. We have come to understand that our actions and statements were completely unfounded. We have also come to understand the harm and emotional distress that our actions have exacted on Ms. Grow and her company.

Our actions and statements originally stemmed from misunderstandings we had surrounding our purchase of a wonderful little puppy from Furry Face Caf & Boutiki. Instead of working to resolve those misunderstandings, as Ms. Grow attempted to do on several occasions, we immediately jumped to inaccurate conclusions, and began to attack her and her company. Our actions were completely out of proportion with the reality of the situation. Ms. Grow made every attempt to resolve the situation and assure us of the health and history of our puppy, we were just unwilling to listen. Unfortunately, when emotion comes into play, reason often goes out the window; this is what happened to us.

It is our sincerest hope that this apology will begin to mend the bridges that we have damaged, both between us and Ms. Grow, and between Ms. Grow and her clients and the community. As we also supply puppies to deserving owners, we have come to appreciate the high level of care and integrity that Ms. Grow and Furry Face Caf & Boutiki bring to our community.

Daniel A. & Dee A.

This letter will serve as our open and public apology to Lorin Grow and Furry Face Caf and Boutiki for our actions and statements over the last two years, attacking her personally and her business practices. We have come to understand that our actions and statements were completely unfounded. We have also come to understand the harm and emotional distress that our actions have exacted on Ms. Grow and her company.

Our actions and statements originally stemmed from misunderstandings we had surrounding our purchase of a wonderful little puppy from Furry Face Caf & Boutiki. Instead of working to resolve those misunderstandings, as Ms. Grow attempted to do on several occasions, we immediately jumped to inaccurate conclusions, and began to attack her and her company. Our actions were completely out of proportion with the reality of the situation. Ms. Grow made every attempt to resolve the situation and assure us of the health and history of our puppy, we were just unwilling to listen. Unfortunately, when emotion comes into play, reason often goes out the window; this is what happened to us.

It is our sincerest hope that this apology will begin to mend the bridges that we have damaged, both between us and Ms. Grow, and between Ms. Grow and her clients and the community. As we also supply puppies to deserving owners, we have come to appreciate the high level of care and integrity that Ms. Grow and Furry Face Caf & Boutiki bring to our community.

Daniel A. & Dee A.

I also purchased a Yorkie from this store, it was sick and Lorin knew that it was sick as was many of the dogs she was selling during this time. It had kennel cough, which cost me hundreds of dollars in vet bills, because the vets could not find a antibiotic to cure it. I am not going to say bad things about Lorin. I am just telling my experience. It was horrible. The dog was 5 months old when we purchased it, it died due to inherited kidney disease at 2 1/2 years old. Our hearts were broken.

I trusted Lorin, she said she purchased her dogs from a friend in northern California. Now I am told that she buys from puppy mills. I do not know if this is true, it is sad if it is. Lorin has to live with what she does, no court can give us back our little guy. Some people don't believe in selling puppies in pet stores, not all pet stores buy from mills.

I have found a new store in Redlands that just opened up and she only purchases from loving homes. I will be visiting and shopping there. The name of that store is Le Petite Puppy. Darryl's Pets also sells puppies and the owner there takes very good care of her puppies too. Paws Pet Store chooses not to sell puppies and that is good for them, that is her choice and a good one.

To all of the people that have written about their good experiences with Lorin, good for you. You are so lucky to have a healthy dog that lived. Why would you be so cold hearted to this man and his experience. It's nice that you all defend Lorin, but it is his right to be upset. Worrying about what Lorin does or seeing her in court (which I could afford more than she can) is a waste of my valuable time. So to end all I can say is treat others as you wish to be treated yourself, what goes around comes around.

I purchased one of my dogs from Loren at Furry Face. This dog developed kennel cough, which is a self-limiting disease. As a novice though,I found the symptoms to be scary. Loren was with me every step of the way, even offering to take the dog back. I don't think that discussing people's jewelery or sunglasses is productive, (by the way, she doesn't own those things). I know lots of people who are devoted to Loren, as she has a good eye for dogs, dog accessories and foods. Loren has been there for people long after their dogs were purchased. I am one of her fans. I would buy another dog or ten from her, as I trust her.

It is my personal opinion that a number of these remarks are inflammatory and probably should be followed up in the courts by Furry Face. The best way to solve this at this time is to take all this pap off the internet and let Loren and her shop get on with their lives and you and the shop that supports this can get on with yours, Toby in Redlands

Stop buying dogs! These dogs are probably from a puppy mill where the parents are treated horribly and forced to breed constantly to push out as many puppies as possible in order to make cash for their owners. There are so many animals who would make wonderful companions at the shelter or rescue organizations. If you want a status symbol, buy a purse. Stop perpetuating puppy mills.

..and I've made a few observations:
1. Claimant (whatever name he or she has) was sold a sick dog. He claims there are vet bills to prove it. I beleive him because of that.
2. Claimant claims that the dog was supposed to be pedigreed--but wasn't. I don't know whether to beleive or not. But I probably do beleive it.
3. The vet quoted obviously has a strong opinion within his limited scope of knowledge.
4. The Furry Face Cafe has quite a few people who "love the place."
5. The Furry Face Cafe has a number of people who are dissatisfied with products or services.
6. The reputation of Furry Face Cafe has clearly not been damaged. This can be seen by the number of people who defend the business without having any real knowledge of what transpired.
7. Most people, in reading this board are not reading it completely--or they don't understand what is being said. This is evidenced by the comments about the small claims lawsuit beind dismissed. According to the documentation here, it was dismissed "without prejudice". If you don't know what that means, you should google "without prejudice" lawsuit. Dont' forget to put in the quote marks.
8. Never-the-less, the owner of the Furry Face apparently is maintaining herself as a local celebrity with her involvement with the Redlands Downtown Business Association. This proves that her reputation has not been damaged by this hassle.
9. Nobody seems to know for sure the source of the dogs that Lorin sells. Questions have been asked, but they have never been answered. Why don't one of the people who claim to love the Furry Face go and ask Lorin and post the answer so we will all know.
10. The only reason that I am commenting is that this back-and-forth electronic conversation has been going on--and it is rather entertaining.

Sue.
(take care all--and please keep participating in this--it is great fun)

Its mother lives in a cage reproducing every 63-75 days and gets little to no human contact. Ignorance is bliss in your case. If Lorin were breeding her own dogs in a responsible manner and selling them at her shop I would have no issue. In fact that is what I thought was the case until customers started coming into my shop talking about their new purchaces. I do not expect a response nor do I even expect you to read this, but honestly for the rest of you: get a humane conscience and do not support this industry of greed and suffering. (for those of you that take things out of context: I am NOT refering to what happens once the poor puppies arrive at the Furry Face.I am talking about where they come from and the honesty it takes to admit that). Again Kim, I am glad Lorin has friends like you to support her. The parents of the puppies she sells could use a few friends too.

Seriously people!!! I just came on here today and I couldn't be happier to see the support all of us have for Lorin. Obviously she has touched us all and has given us pure happiness with our wonderful puppies.

All these accusations are absolutely ridiculous and I agree that if the Judge dropped your case then obviously it was worthless. I think it's absolutely pathetic to sit and badmouth someone on some website. If you thought you were right then why are you not continuing the case? Is it because you have a guilty conscience?

Lorin is the most honest and unbelievably truthful person I have EVER met and I think it's pretty sad that you are bad mouthing her and then turning around and selling your puppies on the internet. WOW... what a responsible person you are! You don't even know the people who are buying your dogs!!!

I love Lorin, I love my dog and I LOVE her store. She has earned and deserves all of the accomplishments she has. I remember when she first started out at Market Night and now look how far she has come!! Obviously honesty pays off... not fabricated stories.

The answer to your many questions would be: I really did not need to know these answers or see the parents, although the AKC registered one(s) are closely monitored by that association, so only they need to be concerned with the number of litters, etc. Unless, of course, you'd like to begin bad-mouthing them too.

Since I do not plan on showing my dogs, and I had them health checked (as Lorin advises upon purchase), the point was mute.

Why don't all of you petty people go on with your OWN business, and let an honest, compassionate business owner alone....with THEIR satisfied customers.

The one or two that aren't satisfied should take their business elsewhere in the future!

For the record...I am finished with responding to your non-justified "feeding frenzy"...

Good luck.

I am another happy and proud owner of one of Lorin's puppies. I wouldn't buy another puppy from anyone else but her.

When I fell in love with my puppy at Lorin's shop I didn't ask how much or if it had papers, I did not care! If that was your case you shouldn't of bought the puppy. I glance every once and a while at the dog ads in the paper and Yorkie puppies and other breeds at the time I purchased my puppy where selling from 1500 to 3000. I didn't feel Lorin's prices where out of line.

It's hard to believe that Lorin would ever allow a sick puppy to leave her store. She is very strict about washing your hands everytime you touch one of her babies and you must wear shoe protectors to go into the sanatized room to view them. You stated as a "Fact" that 100% of her puppies are sick, excuse me my puppy was extremely healthy and I know many other clients puppies where healthy when they bought them.

it is known that when you take a puppy from one environment to another their bodies may react to it causing them to get a little sick but they adjust. (This was explained to me by several vets that we know and use.) The accusations of her getting her puppies from puppy mills is even harder to believe since Lorin screens her breeders carefully.

I can't believe how any one can get on the internet and say anything they want (fact or not) to destroy soneone.

When I pulled up this sight the first thing it states is Rip Off Report: How to get revenge and your money back. That says alot!!!!

Dan I am sorry you felt you had to sue Lorin, but obviously the judge felt you had no case.

The only thing Lorin of Furry Faces is guilty of is loving her puppies and wanting to share her love and happiness with others. This is not the cas of "deep pockets" as you state. Lorin is a hard working small business women trying to make a difference.

I see you also have your own website selling Yorkies. Rumor has it that you and your wife are asking a group of women to back you to open up your own business!!!

I am proud to say i am a owner of the cutiest, loving, healthy puppy that I love with all my heart and yes I am honored to say I bought him at Furry Face Cafe and Boutiki in Redlands, CA.

Thanks Lorin

Isn't sad when a couple of individuals can take it upon themselves to try to destroy a good hearted hard working busniness owner!

Recently these people have maliciously attacked Lorin and her business Furry Face Cafe. They continue to put out unfounded information on the internet about this caring woman and her business.

I own one of Lorin's beautiful puppies named Fancie. Fancie is a morkie, and she is pure joy in my life. From the day I brought her home she has been in perfect health. My daughter owns Fancie's brother and he too is a happy healthy puppy.

Lorin's Furry Face Cafe has brought so much happiness to so many pet owners. Her place of buiness is spotless. Lorin's dogs are the love of her life. She is more knowledgeable than any pet shop owner or breeder anyhwere I have every been. I have owned dogs for over fourty years, long enough to see puppy mills and its a disgusting, heart breaking sight, but not all pet shop owners are supplied by puppy mills. Certainly not Lorin's Furry Face Cafe.

It's time to put a stop to all these unfounded accusations. Lorin needs to continue to bring joy and love to both her customers and her puppies.

Thanks Lorin.

Patti - Redlands, Ca.

Kim, Where did your dog come from? Did you see the breeding facility and meet the parents? how many litters did the facility produce last year? how many breeds does it produce? how many times was the mama dog bred in her lifetime, how many litters per year?

I too have purchase puppies from FurryFace Cafe' & Boutiki. Four, to be exact. The first two were purchased at the same time, and I was invited into the owner & her husbands' home; the third a "special needs" boy (ALL facts disclosed with the UTMOST of honesty); and the fourth at her shop.

All the puppies there were healthy, happy, and VERY CLEAN. The boy was deaf, but the happiest and cutest little guy you've ever seen! Lorin went to great lengths to make sure this little guy would ONLY go to the best home to be found!

Some are "pedigreed" and some are AKC registered. KNOW THE DIFFERENCE; if you don't YOU'RE the ignorant one! Lorin will tell you what the puppy is; if YOU don't understand common 'dog lingo' it's YOUR problem, not the shops. EDUCATE YOURSELF; it's apparently an area you're lacking in.

I have been involved in showing dogs, horses and cats for many years and never met someone that was so patient and concerned with making sure her furry-babies were matched with the perfect, life long, mommies and daddies. It was VERY obvious that the money was NOT the motive when it came to Lorin and her puppies.

If only half the effort she puts into this business were practiced by animal breeders (of ALL types) I am sure there would be less animals being destroyed and mistreated, in homes and shelters alike.

Lorin has a contract, and makes it VERY clear in no uncertain terms that if there is a problem with your new puppy, she will "make it right." Also, it is clearly stated you have 72 hours to get your new baby to your own vet to receive a health check; with no questions asked if the vet feels the puppy is not healthy, etc.

ANYONE who is preparing to spend the kind of money it takes for a quality pup, and make the commitment needed to provide a happy home, should also have done their own research. It's a fact that ALL breeds have particular problems common to its breed, it would be impossible to guarantee she could foresee the future. Arm yourself with education, don't expect Lorin to be a fortune teller!

If that guy's vet told him his puppy was unhealthy; I'm sure he had the same opportunity afforded to him that ALL of Furry Face's customers do. 72 hour vet check/return if dissatisfied!

SHAME ON HIM if his "emotions" got in the way of his common sense!!(HIS vet said puppie had "infectious disease"; if you don't trust your vet's opinion, that's YOUR problem) Pass up opportunity, good or bad, and try to place your bad judgment on Lorin?! SHAME, SHAME!

I could go on, and on. Lorin has the cleanest shop I've ever been in, and takes every precaution possible to keep everyone healthy and happy.

With today's dishonest people, and burglaries or thefts because someone was trying to sell a puppy from a home, THANK GOD for Lorin. She is NOT a promoter of puppy mills, but simply an honest business-woman that provides a service (selling or buying) to those needing a go-between person. I see where a competitor could be threatened by her WONDERFUL service; it's so hard to find it these days.

Keep up the good work, Lorin. Don't let the few bad apples get you down. You're a God-send!

And remember, jealousy is an ugly emotion! Winners and successful people like you will always have to deal with those that are jealous.

Best to you.

Kim
Riverside, CA

My Fianc and I bought a dog from Lorin in January and I absolutely couldn't ask for a better dog. I paid a good amount for my dog but I could never put a price on her. She is worth every penny and I would pay it over and over again. Yes, she did get sick the first few nights BUT it was her first time being away from the Furry Face Cafe and Boutiki. (By far the CLEANEST Pet Boutique I have ever been in) When someone asks you to where cloth to cover your shoes and sanitize in between seeing a new dog... you know they have put their entire heart into that place. I believe that regardless of the accusations everyone has for her I would say just drop it.

You have a wonderful puppy now and you should be more concerned about your "sick puppy" than whether or not Lorin has new sunglasses. She works her butt off... oh and by the way. When my little girl was sick Lorin called me several times... and I also called her. She was completely there for me. I was FULLY aware that my dog was not going to have papers, but personally if you are choosing a puppy for the papers that is your own deal. You should have never bought more than one if you thought the deal had gone sour the first time. I love her shop and I love the atmosphere and as for my little girl she still knows who Lorin is and piddles with HAPPINESS every time she sees her. I really enjoyed my experience with Lorin, her husband and her employees and they feel more like family than anything else.

My experience was similar. But I did not know anything about California's Puppy Lemon Law. Even so, my puppy's vet bills were onlly $75.00 so I would not have pursued the issue for that amount of money.

Someone posted above that this store gets their puppies from a puppy mill in Mexico. Is there any way to verify this? I've seen internet photos of the conditions those puppies and thier mothers are kept--it is very sad.

Are there any laws that prevent the importation of pets from puppy mills? If not, maybe we should start writing our legislators. I think that we, as humans, have a responsibility to take care of other living animals--as most of the time, they can't take care of themselves--like these little puppies I mean. I wish that everyone involved in the pet business recognized their responsiblities to the animals themselves.

I am not a bleeding heart PETA member or anything like that--I just beleive that we have a responsibility to help little, defensless animals whenever we can.

I am really hoping someone has an idea how to find out about the Mexican puppy mills.

James Horst
Redlands

what exactly is my "uninformed" comment?

This is in response to Shelly from Riverside who states awful things about my shop down the street from the furry face puppy mill shop. If you recieved bad service at my shop you should tell me. If my staff was busy on the phone, tell me. They were probably placing an order, but that is of no consequence. You say my staff is uneducated? get real. all of my staff have information on every product that we sell, and training advice for anyone who walks in the door. I have NEVER bought a puppy from a shop & NEVER would. It is a disgusting practice and should be ILLEGAL. that fact that you think that it is okay to support anyone profiting from the puppymill industry is a sign of your character. The Furry face cafe is again no competition to me. I could care less about her business except that she is selling PUPPIES!! her retail aside from that has no bearing on my business. We just celebrated our 10 year anniversary and we support local and national rescue groups. go to thier web sites and see what they think about stores that sell dogs. It is WRONG. www.hsus.org Prisonersofgreed.org stoppuppymills.org

I am not in business.
I do not own a business, nor am I a part-owner of any business.
I am not employed by a business.
I do not have a business license.
I do not have a business bank account.
I do not have a business DBA filing.
I do not own a corporation.
I have not taken any "tax deductions" as business expenses.
I do not have a reseller's permit.
I do not have business insurance.
I have never sold a dog.
I have never received a commission or anything of value in connection with dogs, puppies, or pets.
I have done the following:
1. A friend set up a web site.
2. Referred any interested people to an ethical, and high-quality breeder who is a personal friend. I have never received any remuneration for doing this as a friend.
3. Joined a dog club.
4. Taken my dogs to several dog shows.
5. Won both national and international championships several time.
6. Received international accolades for the design of the web site.
7. Remain very excited about this beautiful, loving and loyal new breed of dogs, and I will continue my involvement.

I am not in competition with Lorin. I have no interest in the retail pet business. I have no interest in the wholesale pet business.

Moreover, I have no knowledge about what the San Bernardino County DA has or has not done.

I am not in business.
I do not own a business, nor am I a part-owner of any business.
I am not employed by a business.
I do not have a business license.
I do not have a business bank account.
I do not have a business DBA filing.
I do not own a corporation.
I have not taken any "tax deductions" as business expenses.
I do not have a reseller's permit.
I do not have business insurance.
I have never sold a dog.
I have never received a commission or anything of value in connection with dogs, puppies, or pets.
I have done the following:
1. A friend set up a web site.
2. Referred any interested people to an ethical, and high-quality breeder who is a personal friend. I have never received any remuneration for doing this as a friend.
3. Joined a dog club.
4. Taken my dogs to several dog shows.
5. Won both national and international championships several time.
6. Received international accolades for the design of the web site.
7. Remain very excited about this beautiful, loving and loyal new breed of dogs, and I will continue my involvement.

I am not in competition with Lorin. I have no interest in the retail pet business. I have no interest in the wholesale pet business.

Moreover, I have no knowledge about what the San Bernardino County DA has or has not done.

I am not in business.
I do not own a business, nor am I a part-owner of any business.
I am not employed by a business.
I do not have a business license.
I do not have a business bank account.
I do not have a business DBA filing.
I do not own a corporation.
I have not taken any "tax deductions" as business expenses.
I do not have a reseller's permit.
I do not have business insurance.
I have never sold a dog.
I have never received a commission or anything of value in connection with dogs, puppies, or pets.
I have done the following:
1. A friend set up a web site.
2. Referred any interested people to an ethical, and high-quality breeder who is a personal friend. I have never received any remuneration for doing this as a friend.
3. Joined a dog club.
4. Taken my dogs to several dog shows.
5. Won both national and international championships several time.
6. Received international accolades for the design of the web site.
7. Remain very excited about this beautiful, loving and loyal new breed of dogs, and I will continue my involvement.

I am not in competition with Lorin. I have no interest in the retail pet business. I have no interest in the wholesale pet business.

Moreover, I have no knowledge about what the San Bernardino County DA has or has not done.

I am not in business.
I do not own a business, nor am I a part-owner of any business.
I am not employed by a business.
I do not have a business license.
I do not have a business bank account.
I do not have a business DBA filing.
I do not own a corporation.
I have not taken any "tax deductions" as business expenses.
I do not have a reseller's permit.
I do not have business insurance.
I have never sold a dog.
I have never received a commission or anything of value in connection with dogs, puppies, or pets.
I have done the following:
1. A friend set up a web site.
2. Referred any interested people to an ethical, and high-quality breeder who is a personal friend. I have never received any remuneration for doing this as a friend.
3. Joined a dog club.
4. Taken my dogs to several dog shows.
5. Won both national and international championships several time.
6. Received international accolades for the design of the web site.
7. Remain very excited about this beautiful, loving and loyal new breed of dogs, and I will continue my involvement.

I am not in competition with Lorin. I have no interest in the retail pet business. I have no interest in the wholesale pet business.

Moreover, I have no knowledge about what the San Bernardino County DA has or has not done.

I would like to know why there has been no question as to why Dan had to withdrawl the small claims suit. And why there were no further action from the DA for criminal charges, they too felt there was not a case against Furry Face? Also, if you left a shop with a dog, and no papers, why on earth do you feel ripped off?
If nobody buys a dog without pedigree's for 1800.00, how do you explain the many of people Lorin has pleased with their new Fur Babies... Many are repeat customers many times over. You won't find a better, cleaner, safer environment to purchase a dog from. Furthermore, Lorin could not sleep at night if she thought any dogs in her care developed any kind of sickness and would immediately volunteer to take the dog back, get the dog into the vet and do what it takes to get it well, or pay the vet bills for a valid service to a dog that had a ailment that was being treated by that vet.

In small claims court, deep pockets mean NOTHING, and it sounds like you came to court without anything to back up your frivoulous claims and you are only trying to hurt a business that you are now in competition with.

I would like to know why there has been no question as to why Dan had to withdrawl the small claims suit. And why there were no further action from the DA for criminal charges, they too felt there was not a case against Furry Face? Also, if you left a shop with a dog, and no papers, why on earth do you feel ripped off?
If nobody buys a dog without pedigree's for 1800.00, how do you explain the many of people Lorin has pleased with their new Fur Babies... Many are repeat customers many times over. You won't find a better, cleaner, safer environment to purchase a dog from. Furthermore, Lorin could not sleep at night if she thought any dogs in her care developed any kind of sickness and would immediately volunteer to take the dog back, get the dog into the vet and do what it takes to get it well, or pay the vet bills for a valid service to a dog that had a ailment that was being treated by that vet.

In small claims court, deep pockets mean NOTHING, and it sounds like you came to court without anything to back up your frivoulous claims and you are only trying to hurt a business that you are now in competition with.

I would like to know why there has been no question as to why Dan had to withdrawl the small claims suit. And why there were no further action from the DA for criminal charges, they too felt there was not a case against Furry Face? Also, if you left a shop with a dog, and no papers, why on earth do you feel ripped off?
If nobody buys a dog without pedigree's for 1800.00, how do you explain the many of people Lorin has pleased with their new Fur Babies... Many are repeat customers many times over. You won't find a better, cleaner, safer environment to purchase a dog from. Furthermore, Lorin could not sleep at night if she thought any dogs in her care developed any kind of sickness and would immediately volunteer to take the dog back, get the dog into the vet and do what it takes to get it well, or pay the vet bills for a valid service to a dog that had a ailment that was being treated by that vet.

In small claims court, deep pockets mean NOTHING, and it sounds like you came to court without anything to back up your frivoulous claims and you are only trying to hurt a business that you are now in competition with.

I would like to know why there has been no question as to why Dan had to withdrawl the small claims suit. And why there were no further action from the DA for criminal charges, they too felt there was not a case against Furry Face? Also, if you left a shop with a dog, and no papers, why on earth do you feel ripped off?
If nobody buys a dog without pedigree's for 1800.00, how do you explain the many of people Lorin has pleased with their new Fur Babies... Many are repeat customers many times over. You won't find a better, cleaner, safer environment to purchase a dog from. Furthermore, Lorin could not sleep at night if she thought any dogs in her care developed any kind of sickness and would immediately volunteer to take the dog back, get the dog into the vet and do what it takes to get it well, or pay the vet bills for a valid service to a dog that had a ailment that was being treated by that vet.

In small claims court, deep pockets mean NOTHING, and it sounds like you came to court without anything to back up your frivoulous claims and you are only trying to hurt a business that you are now in competition with.

Lorin/Furry Face sells paper, unpapered, pedigree and other types of puppies. I can tell you first had as both a customer and as someone that helped out when the shop first opened, this lady takes better care of every puppy she has, that most americans take care of their own infants.

I find it disheartning that competitors can be so threatened that they stoop to level that have been stated in this initial report by Dan or Daniel. I believe he is selling dogs on line now. Karyn has a shop down the street from Furry Face and I know she has lost customers, because I used to go into that shop, and was never impressed with the poor service or lack of inventory or the uneducated staff that was too busy on the phone to help me. Shame on her for making uninformed statements.

Without having the experience with purchasing a dog from Lorin, how can she make a comment on the matter. And Daniel, if you wanted a papered puppy, why didn't you buy one, I am sure you were given the opportunity to view many puppies when you made the initial appointment with Furry Face. Seems to me you might have just been to cheap to shell out even more money for a papered dog.

I have bought 2 dogs from Lorin, one papered on not and they are both great dogs, always have been. Some pup get a bad case of nerves in their new home, others are suddenly exposed to the outside world after being in a TOO Clean environment (such as the one at Furry Face) and they develop what appears to be a cough or cold.. It goes away shortly. I only hope you don't have clients like yourself while you are peddling puppies on line for wags & tails.

I hope everyone understands taht I was reporting the statement made to me personally by a local vet. The vet chose to use hyperbole in her statement.
Dan

I found someone else in the local area who was lied to by Lorin Grow of the Furry Face Cafe & Boutiki. Apparently, this person bought two puppies from Lorin at the same time. Lorin refused to deliver the puppies to the new owner for two weeks. Then the buyer got a DIFFERENT puppy than the one she had originally purchased. This person is willing to testify.

If you know anyone who has been similarly victimized by the Furry Face Cafe & Boutiki, please contact this website and give them the info to forward to us.

Dan

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I also purchased a dog from the furry face cafe and boutiki. My dog was also sick and had to be taken to the vet. Which was a vet that she stated I should take it to. They said nothing was wrong with her... however I feel differently. The dog had mats in her hair... and when I took here to the groomer they some how new exactly where I had gotten her from. Ive heard several different stories of where Lorin actually egts her dogs. Mexico was the latest and I as well as you have no papers for my 2,000.00 dog. I think it is sad the excuses she uses for why they dont (i.e. too much time and too many dogs in the United states.) Im sure there are more people out there who feel the same, but we need to get our voices out there.

Thanks

I've been making the rounds of the local veterinarians. This lady apparently has done business with several in the area. All of the veterniarians that I've spoken with--who know her stated, "She sells sick dogs. 100% of ALL the dogs she sells are sick." Notice: I stated that ALL the veternarians said this. They all said that they would be willing to provide the dogs' medical records to an investigator or in response to a subponea.

I wish I could take this into superior court. This lady once complained to me about "feeling bad" about something. I told her to get therapy. Now I understand better. Thereapy only helps emotional problems. Therapy can't help character problems. If one has a character problem, therapy is not the answer.

She LIED to the court mediator! She said to the court mediator with people present other than me and the mediator, that the veterinarian that I took the dog to is a liar and is incompetent. That her vet is very good--and is IN FACT the supervisor of my vet. In other words she said that the vet I took the sick dog to was an employee of her vet. This is a bald face lie. A complete fabrication. I will be re-filing this case -- but first I have to get legal advice to ascertain if I can pursue punitive damages. I know I can't do that in small claims court--but can I do it in superior court? I know someone can't pursue punitive damages in all cases--but I don't know about this one.

She LIED to the court mediator! She LIED to me! She LIED in public! Obviously, this will damage her credibility with the judge and/or jury.

I had been undecided about pursuing this until I found out that she lied to the court. Unfortunately, she wasn't "under oath." I wonder if anyone else has had that experience with her?

I would definitely make as much noise as you can about this woman. Call your local paper in the area and have them do a story on it. Also call your local humane society tohave them check up on her. That place should be shut down. Must be nice to make such a good living off puppymills. She is a despicable person!! You may not get your money back for the vet bills but you can certianly hurt her buisness by letting the public know that she sells sick unregisterable puppies.

I would definitely make as much noise as you can about this woman. Call your local paper in the area and have them do a story on it. Also call your local humane society tohave them check up on her. That place should be shut down. Must be nice to make such a good living off puppymills. She is a despicable person!! You may not get your money back for the vet bills but you can certianly hurt her buisness by letting the public know that she sells sick unregisterable puppies.

I would definitely make as much noise as you can about this woman. Call your local paper in the area and have them do a story on it. Also call your local humane society tohave them check up on her. That place should be shut down. Must be nice to make such a good living off puppymills. She is a despicable person!! You may not get your money back for the vet bills but you can certianly hurt her buisness by letting the public know that she sells sick unregisterable puppies.

Please write a letter to the editor, send it to the sb sun and the Redlands Daily Facts, also file a complaint with the sb humane officer, you can contact them through the San Bernardino Humane Society.

Make noise. She may be rich but she needs to stop brokering mill pouppies to unsuspecting people. Also tell animal control in Redlands, They can at least check in on her & make her life a little inconvenient.

I had to withdraw the small claims suit. So they got away with it. This won't do any good for preventing the same behavior in the future. The reason that I had to withdraw the lawsuit is because they hired an indpendent veterinarian, who had not treated the dog when it was sick, and they stated that they would file an appeal. An appeal means that I would have to hire an attorney at a cost of $10,000 or so, and if I lost, I would have to pay their attorney fees as well as my own. I can't afford to take the chance of paying up to $20,000 for a dog. It is unfortunate that businessses like this can remain in business. She has "deep pockets" and showed up in court wearing her Rolex and her Christian Dior sunglasses.

As an aside, the owner of the business stated that there were a few factual errors in the report I filed above. For example, when I purchased the dog it was older than 12 weeks.

Sometimes you trust people, and they violate that trust...and there is nothing you can do about it.

I had to withdraw the small claims suit. So they got away with it. This won't do any good for preventing the same behavior in the future. The reason that I had to withdraw the lawsuit is because they hired an indpendent veterinarian, who had not treated the dog when it was sick, and they stated that they would file an appeal. An appeal means that I would have to hire an attorney at a cost of $10,000 or so, and if I lost, I would have to pay their attorney fees as well as my own. I can't afford to take the chance of paying up to $20,000 for a dog. It is unfortunate that businessses like this can remain in business. She has "deep pockets" and showed up in court wearing her Rolex and her Christian Dior sunglasses.

As an aside, the owner of the business stated that there were a few factual errors in the report I filed above. For example, when I purchased the dog it was older than 12 weeks.

Sometimes you trust people, and they violate that trust...and there is nothing you can do about it.

I had to withdraw the small claims suit. So they got away with it. This won't do any good for preventing the same behavior in the future. The reason that I had to withdraw the lawsuit is because they hired an indpendent veterinarian, who had not treated the dog when it was sick, and they stated that they would file an appeal. An appeal means that I would have to hire an attorney at a cost of $10,000 or so, and if I lost, I would have to pay their attorney fees as well as my own. I can't afford to take the chance of paying up to $20,000 for a dog. It is unfortunate that businessses like this can remain in business. She has "deep pockets" and showed up in court wearing her Rolex and her Christian Dior sunglasses.

As an aside, the owner of the business stated that there were a few factual errors in the report I filed above. For example, when I purchased the dog it was older than 12 weeks.

Sometimes you trust people, and they violate that trust...and there is nothing you can do about it.

Here is the City of Redlands police report number regargind Lorin Grow at the Furry Face Cafe & Boutiki: DR # 060605510.

It will be available from the Redlands California police dept in about 10 days. The sergent said that they are forwarding it to the district attorney's office.

I filed a police report with the Redlands Police Department this morning. A sergent took the report--not a patrol officer. The sergent said that he is referring this to the San Bernardino District Attorney's office for further processing.

I had to file a lawsuit in small claims court because she totally ignored the letters that I sent her.

I also am filing a comnplaint with the Redlands police because of her violation of California's puppy lemon law--which is a crime in this state.