Complaint Review: Ripoff Report | Future Buildings TRUSTED Business | Verified Safe™…businesses consumers can trust. Future Buildings is Canadian owned and operated with over 35 years’ experience in the design, engineering and manufacturing of prefabricated arch style steel buildings. Future Buildings are experts in providing steel building solutions for residential and commercial applications across North America and worldwide. - Markham Ontario
- Future Buildings TRUSTED Business | Verified Safe™…businesses consumers can trust. Future Buildings is Canadian owned and operated with over 35 years’ experience in the design, engineering and manufacturing of prefabricated arch style steel buildings. Future Buildings are experts in providing steel building solutions for residential and commercial applications across North America and worldwide. 1405 Denison Street Markham, Ontario U.S.A.
- Phone: 905-477-1894
- Category: Building Products
Future Buildings TRUSTED Business REVIEW: Customer Satisfaction Commitment: Future Building’s commitment to absolute customer satisfaction is obvious from the first phone call. Future Buildings technical support team is on standby when you need them, to answer any questions that come up during assembly, but most clients find they never need to call once they fully read through the detailed assembly manual.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Future Buildings pledges to always resolve any issues: feel safe, confident & secure when doing business with Future Buildings recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Future Buildings for its full commitment to quality customer service.
Ripoff Report's discussions with Future Buildings have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Future Buildings listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Future Building’s dedicated customer service department has informed us that their philosophy has always been that a client has not been sufficiently serviced until they feel compelled to tell the whole world how much they love not only the product, but the people they dealt with along the way. Most Future Building clients rave to their friends about how much they love their new garage or workshop. Future Buildings has been built from the ground up over the past 30 years through the strength of client referrals and repeat customers.
One of the things Ripoff Report learned during its review is that typical customer feedback reads, "Future Buildings truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments and deliver on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Greg Hann during an onsite inspection held by a third-party verification company with no biases towards Future Buildings.
Future Buildings is the exclusive distributor for Future Steel Buildings in Canada. Greg Hann stated the following about his company, "we are also the authorized distributor for Future Steel Buildings across the rest of the world but have the exclusive in Canada. So essentially there is a factory that produces engineered steel buildings and we are the distributor of that product."
Leads for Future Buildings are obtained through several different avenues including their website, television, direct mail flyers, Facebook, and word of mouth. Mr. Hann went on to explain the sales and services process for his company, "we give them the option to enter their information to get either a building consultant to call them a quotation or request a printed brochure. We have a 20-page color brochure that goes out by mail. And each individual building is priced individually. So how it works in every part of the country every little town every city has what is called a snow load which is basically a measurement of how much snow falls on average and how much that snow weighs. The reason that is important because our buildings which don't have any kind of center support they have to be able to withstand the amount of snow that is going to fall on the building without any damage to the building. So then what we do once we determine what the customer's snow load is from there we design a building that is suitable for their snow, wind, seismic load, and all that stuff. And then from there, we would advise them what we would recommend for the best option for them."
CUSTOMER CARE & COMPLAINT RESOLUTION – FUTURE BUILDINGS
Mr. Hann was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Hann expressed the following, "So we have had occasions where because this is an engineered building we are pretty upfront with people to let them know that we give them certified engineer drawings that specify the type of foundation required for the building. And the foundation requirements for the building are pretty stringent because the foundation is an important part of the strength of the building. So we have had cases in the past where people have more or less ignored the drawings." Future Buildings is happy to assist their clients at all phases of the building process and will replace buildings parts that have been damaged materials during the erection process, "those are not covered by the warranty but we have done it anyway."
When asked to comment on complaints posted on Ripoff Report's website Mr. Hann stated, "the majority of them are people who made a purchase and the deposit is non-refundable. What happens when a customer gets into a contract with us to manufacture a building. What we do is the contract is sent off to engineering and do their due diligence and then do a full set of plans. IT then gets sent up to the head engineer and then a stamp is put on it. Plans typically run you up to $1200. Right up front when we sell the product we advise the engineering deposit is non-refundable. A majority of the complaints that we get come from customers who change their minds for whatever reason. People are in the habit of returning things. In our case, we are on the hook for a lot of money after doing this work. Customers come to us and say I want my money back but I say that we appreciate that but we both have an agreement that your deposit was to cover the cost of the engineering work. And then they get angry because they are used to being able to return things no questions asked. What we typically do when someone changes their mind is we offer them the opportunity to use the deposit as a credit towards something else." In order to assure future and current clients Future Buildings has a certificate of approval from the City of Houston, is registered for the CSA A860, and are accredited by the Better Business Bureau.
When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Hann stated, "We have made changes to make sure things are more upfront. It is a pretty common way to do it because of people like the look of a wood building but the advantages of a steel building. So, for a while our order forms in regards to the end walls it used to say solid, open, or none. And we found out that there was a lot of confusion. So, we made a modification to the order form that makes it clearer. It now instead of none says no end walls included. Another one is because this is a DIY thing we had a couple of different complaints where customers were under the impression that our drivers were going to unload the building and stack it for them which is not the case. We had a couple people who went on and were upset. We have taken the step of adding another note to the order form that explicitly states that the customer is responsible for offloading building."
Future Buildings is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are taking the steps to that make sure our customers are happy and satisfied and that we are transparent. And that we keep our reputation as real as possible. The way that I see it is we are taking the initiative to keep our reputation as accurate as possible and makes it give us the incentive to make sure that every customer is as happy as can be."
FUTURE BUILDINGS – STATEMENT FROM MARCEL
" First and foremost I would like to thank you for considering Future Buildings. They offer great value for the dollar because their truss less design means you have 100% usable interior space. Our buildings are made of the finest steel available in the world. Galvalume Plus, with our industry leading 30-year perforation warranty. No matter what type of building you are looking for - large, small or anything in between, Future Buildings can offer you the most durable customizable building you will find anywhere.
Future Buildings understands that a customer's 'dream' garage or workshop is as unique as the client themselves. Our buildings are available in literally millions of combinations of width, height, length and style. A team of qualified & professional building consultants is standing by to help you determine the best configuration to suit your needs, well within your budget and on time!
Future Building’s team have expressed that they are dedicated to making sure every client is ecstatic with their metal quonset building. Future Buildings takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Working at Future Buildings has been very rewarding. Every day I help good hardworking people design & build the garage of their dreams. I get a real kick out of having customers send photos of their completed projects."
Ripoff Report was pleased to learn that Future Building’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM FUTURE BUILDINGS
Future Buildings recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Future Buildings has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Greg Hann, Ripoff Report is convinced that Future Buildings is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Future Buildings meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Future Steel Buildings Markham Ontario
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
On February 10, 2009 I placed an order for a building that had already been built and was in the compnay's inventory, so the company did not start building on my order. The salesman Gary Johnston told me on the phone and in an email that if I ordered the building and changed my mind and cancelled the order that I would only be out a $350.00 charge for the drawings, and I agreed and placed the order. I called the company on 04/08/09 and tried to cancel my order and they told me that I would be out my $3000.00 deposit. They apologized that the salesman mis-spoke. I had agreed to the $350.00 charge based on my conversation and email from the salesman, not the $3000.00 charge the company wants now. I told the company that my plans had changed and I would not need the building for another 2 years. It is sad that a salesman will lie to a perspective customer and the perspective customer has it in writing from the salesman and then the company will not honor what their salesman will say. Even though the company said that this was not written on the contract, does not the salesman represent the company. In my opinion, this company is a sad excuse for a respectful place of business. Danny North Richland Hills, Texas
This report was posted on Ripoff Report on 04/13/2009 08:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/future-buildings-trusted-business-verified-safebusinesses-consumers-can-trust-future-buildings-is-canadian-owned-and-operated-with-over-35-years-experience-in-the-design-engineering-and-manufacturing-of-prefabricated-arch-style-steel-buildings-future-buildings-are-experts-in-providing-steel-building-solutions-for-residential-and-commercial-applications-across-north-america-and-worldwide/markham-ontario-l3r-5v2/future-steel-buildings-markham-ontario-443162. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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