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Report: #553196

Complaint Review: Ripoff Report | Future Steel Buildings TRUSTED Business | Verified Safe™…businesses consumers can trust. Future Buildings is Canadian owned and operated with over 35 years’ experience in the design, engineering and manufacturing of prefabricated arch style steel buildings. Future Buildings are experts in providing steel building solutions for residential and commercial applications across North America and worldwide. - MARKHAM Ontario

  • Submitted:
  • Updated:
  • Reported By: chris — kimberley British Columbia Canada
  • Future Steel Buildings TRUSTED Business | Verified Safe™…businesses consumers can trust. Future Buildings is Canadian owned and operated with over 35 years’ experience in the design, engineering and manufacturing of prefabricated arch style steel buildings. Future Buildings are experts in providing steel building solutions for residential and commercial applications across North America and worldwide. 1405 DENISON STREET MARKHAM, Ontario Canada

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Future Buildings for its full commitment to quality customer service.

Ripoff Report's discussions with Future Buildings have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Future Buildings listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Future Building’s dedicated customer service department has informed us that their philosophy has always been that a client has not been sufficiently serviced until they feel compelled to tell the whole world how much they love not only the product, but the people they dealt with along the way. Most Future Building clients rave to their friends about how much they love their new garage or workshop. Future Buildings has been built from the ground up over the past 30 years through the strength of client referrals and repeat customers.

One of the things Ripoff Report learned during its review is that typical customer feedback reads, "Future Buildings truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments and deliver on their promises."

Future Buildings is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Greg Hann during an onsite inspection held by a third-party verification company with no biases towards Future Buildings.

Future Buildings is the exclusive distributor for Future Steel Buildings in Canada. Greg Hann stated the following about his company, "we are also the authorized distributor for Future Steel Buildings across the rest of the world but have the exclusive in Canada. So essentially there is a factory that produces engineered steel buildings and we are the distributor of that product."

Leads for Future Buildings are obtained through several different avenues including their website, television, direct mail flyers, Facebook, and word of mouth. Mr. Hann went on to explain the sales and services process for his company, "we give them the option to enter their information to get either a building consultant to call them a quotation or request a printed brochure. We have a 20-page color brochure that goes out by mail. And each individual building is priced individually. So how it works in every part of the country every little town every city has what is called a snow load which is basically a measurement of how much snow falls on average and how much that snow weighs. The reason that is important because our buildings which don't have any kind of center support they have to be able to withstand the amount of snow that is going to fall on the building without any damage to the building. So then what we do once we determine what the customer's snow load is from there we design a building that is suitable for their snow, wind, seismic load, and all that stuff. And then from there, we would advise them what we would recommend for the best option for them."



CUSTOMER CARE & COMPLAINT RESOLUTION – FUTURE BUILDINGS

Mr. Hann was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Hann expressed the following, "So we have had occasions where because this is an engineered building we are pretty upfront with people to let them know that we give them certified engineer drawings that specify the type of foundation required for the building. And the foundation requirements for the building are pretty stringent because the foundation is an important part of the strength of the building. So we have had cases in the past where people have more or less ignored the drawings." Future Buildings is happy to assist their clients at all phases of the building process and will replace buildings parts that have been damaged materials during the erection process, "those are not covered by the warranty but we have done it anyway."

When asked to comment on complaints posted on Ripoff Report's website Mr. Hann stated, "the majority of them are people who made a purchase and the deposit is non-refundable. What happens when a customer gets into a contract with us to manufacture a building. What we do is the contract is sent off to engineering and do their due diligence and then do a full set of plans. IT then gets sent up to the head engineer and then a stamp is put on it. Plans typically run you up to $1200. Right up front when we sell the product we advise the engineering deposit is non-refundable. A majority of the complaints that we get come from customers who change their minds for whatever reason. People are in the habit of returning things. In our case, we are on the hook for a lot of money after doing this work. Customers come to us and say I want my money back but I say that we appreciate that but we both have an agreement that your deposit was to cover the cost of the engineering work. And then they get angry because they are used to being able to return things no questions asked. What we typically do when someone changes their mind is we offer them the opportunity to use the deposit as a credit towards something else." In order to assure future and current clients Future Buildings has a certificate of approval from the City of Houston, is registered for the CSA A860, and are accredited by the Better Business Bureau.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Hann stated, "We have made changes to make sure things are more upfront. It is a pretty common way to do it because of people like the look of a wood building but the advantages of a steel building. So, for a while our order forms in regards to the end walls it used to say solid, open, or none. And we found out that there was a lot of confusion. So, we made a modification to the order form that makes it clearer. It now instead of none says no end walls included. Another one is because this is a DIY thing we had a couple of different complaints where customers were under the impression that our drivers were going to unload the building and stack it for them which is not the case. We had a couple people who went on and were upset. We have taken the step of adding another note to the order form that explicitly states that the customer is responsible for offloading building."

Future Buildings is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are taking the steps to that make sure our customers are happy and satisfied and that we are transparent. And that we keep our reputation as real as possible. The way that I see it is we are taking the initiative to keep our reputation as accurate as possible and makes it give us the incentive to make sure that every customer is as happy as can be."





FUTURE BUILDINGS – STATEMENT FROM MARCEL

" First and foremost I would like to thank you for considering Future Buildings. They offer great value for the dollar because their truss less design means you have 100% usable interior space. Our buildings are made of the finest steel available in the world. Galvalume Plus, with our industry leading 30-year perforation warranty. No matter what type of building you are looking for - large, small or anything in between, Future Buildings can offer you the most durable customizable building you will find anywhere.

Future Buildings understands that a customer's 'dream' garage or workshop is as unique as the client themselves. Our buildings are available in literally millions of combinations of width, height, length and style. A team of qualified & professional building consultants is standing by to help you determine the best configuration to suit your needs, well within your budget and on time!

Future Building’s team have expressed that they are dedicated to making sure every client is ecstatic with their metal quonset building. Future Buildings takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Working at Future Buildings has been very rewarding. Every day I help good hardworking people design & build the garage of their dreams. I get a real kick out of having customers send photos of their completed projects."

Ripoff Report was pleased to learn that Future Building’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM FUTURE BUILDINGS

Future Buildings recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Future Buildings has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Greg Hann, Ripoff Report is convinced that Future Buildings is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Future Buildings meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Future Steel Buildings, Future Sales Corporation ED CZERNIAK, FUTURE STEEL BUILDINGS MARKHAM, Ontario Canada

2 YEARS AGO I WAS LOOKING TO PURCHASE A STEEL BUILDING AND STARTED PHONING COMPANIES TO GET THE BEST DEAL, I SPOKE WITH ED CZERNIAK FROM FUTURE STEEL AND HE TOLD ME HE HAD A GREAT DEAL ON A BUILDING THAT ANOTHER CUSTOMER CANCELLED ON, I TOLD ED THAT I WAS STILL TRYING TO SECURE FINANCING FOR THE TOTAL AMOUNT OF THE BUILDING, I TOLD HIM I ONLY HAD $6600.OO SO FAR AND NOT SURE IF I AM ABLE TO SECURE THE REST OF THE FUNDS. ED IMMEDIATELY SAID THAT I SHOULD MAKE A $6600 DOWN PAYMENT, SO HE CAN SECURE THE BUILDING FOR ME AND WE CAN ARRANGE A SHIP DATE SEVERAL MONTHS DOWN THE ROAD WHEN I GOT THE REST OF THE MONEY. 

 
HE ASSURED ME EVERYTHING WAS GOING TO BE ALRIGHT EVEN IF I WAS NOT ABLE TO GET THE REST OF THE FUNDS TOGETHER , THAT I WOULD ONLY NEED TO PAY THE $350 FOR THE ENGINEER. SO SEVERAL MONTHS WENT BY AND I WAS UNABLE TO SECURE THE REST OF THE FUNDS, I CALLED ED BACK TO TELL HIM THAT I WAS GOING TO NEED A REFUND FOR THE $6600 MINUS THE $350 WHICH I WAS WILLING TO PAY. HE AT THAT POINT TOLD ME THAT THEY DO NOT GIVE REFUNDS AND THEY WERE GOING TO KEEP MY MONEY FOR A TOTAL OF 5 YEARS IN FORM OF A CREDIT TOWARDS ANOTHER FUTURE STEEL BUILDING. I WAS VERY DISSAPOINTED IN THEIR SALES TACTICS, ANYWAY ON DEC 20/09 I MADE AN ONLINE OFFER ON A BUILDING THATS SUITED ME FINE FOR A TOTAL OF 6420+ TAXES WHICH WAS GOING TO UTILIZE MY CREDIT AND I WOULD PAY THE EXTRA. 

AS SOON AS I MENTIONED TO THE SALESMAN ONLINE(TRAVIS BLACKMORE) THAT I WANTED TO PAY FOR THE BUILDING WITH MY CREDIT, HE TOLD ME THE BUILDING WAS SOLD AND HE NEVER RETURNED MY EMAILS. SO I CONTACTED FUTURE STEEL AND ASKED TO SPEAK TO THE SO CALLED BOSS,(STEVE ROGERS) HE INFORMED ME THAT YES  I STILL HAVE A CREDIT FOR $6600.00 AND HE WOULD BE HAPPY TO SELL ME THE SAME BUILDING THAT TRAVIS WANTED TO SELL ME BUT NOW THE PRICE WAS GOING TO BE $19000 . INSTEAD OF $6420.00+TAX. I AM VERY DISSAPOINTED THIS HUGE COMPANY WOULD DO THIS TO THE CONSUMER. I MADE THEM SEVERAL OFFERS TO MAKE SOMETHING WORK FOR ME BUT ALL THEY WANT IS AT LEAST ANOTHER $13000. FOR A BUILDING WORTH $6420.00 . 
 
I HAVE TRIED TO DEAL WITH THIS NICELY AND GENTLY BUT NOW I HAVE NO CHOICE BUT TO LET THE WORLD KNOW THAT THIS COMPANY AND SALES PEOPLE ARE OUT TO TAKE YOUR MONEY ANY WAY THEY CAN, WITHOUT DELIVERING ANY PRODUCT. ALL I WANT IS TO GET SOMETHING FOR MY $6600.00 I HAVE ALREADY PAID. i HAVE RECEIVED OVER THE PAST 2 YEARS NUMEROUS FLYERS IN THE MAIL THAT THIS COMPANY ALWAYS 24/7/365 HAS CLEARANCE BUILDINGS AND THEIR STORY IS ALWAYS THAT ANOTHER CUSTOMER HAS CANCELLED AND YOU CAN PURCHASE THIS BUILDING AT A DISCOUNT. THIS IS VERY TROUBLING TO ME. I NEED TO WARN ANY POTENTIAL CUSTOMERS TO NOT GIVE THIS COMPANY ANY MONEY UP FRONT, BECAUSE THEY ARE LIARS AND CHEATS. MY NEXT STEP IS TO TAKE THIS COMPANY TO SMALL CLAIMS COURT TO GET EITHER THE BUILDING I WANT FOR 6420.00 OR AFTER ALL THIS LYING AND CRAP THEY HAVE PUT ME THROUGH TO JUST GET MY MONEY BACK SO I CAN MAYBE TRY TO GET ANOTHER BUILDING FROM SOMEWHERE ELSE.

I HOPE ANYONE THAT READS THIS PLEASE CONTACT ME SO I CAN TELL YOU HOW THIS COMPANY IS OUT TO GET YOU. PLEASE DO NOT BUY FROM THIS COMPANY THERE ARE SEVERAL OTHERS OUT THERE WHICH ARE HONEST AND MAKE THE CUSTOMER NUMBER 1. AS FOR ED ZCERNIAK, STEVE ROGERS, TRAVIS BLACKMORE, THESE ARE ALL LIARS AND CHEATS, AND DESERVE TO BE FINED FOR THEIR ILLEGAL SALES TACTICS.
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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

we have come to an agreement

AUTHOR: chris - (Canada)

POSTED: Tuesday, February 16, 2010
THIS IS TO UPDATE THIS REPORT, AFTER SPEAKING WITH IN HOUSE LAYWER AT FUTURE STEEL , HE GLADLY APPLIED MY CREDIT TO THE BUILDING FOR $6420.00 AND TAXES,
I HAVE NOW RECEIVED MY BUILDING IN GOOD SHAPE, THE TRUCK DRIVER WAS BY FAR THE NICEST GUY I HAVE DEALT WITH. NONETHELESS I AM NOW SATISFIED WITH RECEIVING MY BUILDING. I CANNOT WAIT TO PUT IT UP. I AM SURE THIS WILL BE A SOLID WELL CONSTRUCTED BUILDING. THE DELIVERY WENT VERY SMOOTH AND WAS DELIVERED BEFORE SET DATE AND I AM NOW VERY SATISFIED. THANK YOU XAVIER FOR MAKING THIS RIGHT FOR ME. I REALLY DO APPRECIATE IT. SO FOR ALL OF YOU WHO CONSIDER PURCHASING A BUILDING JUST MAKE SURE EVERYTHING IS WRITTEN ON PAPER BEFORE YOU SIGN , AT THAT POINT EVERYTHING SHOULD GO VERY SMOOTH.
SINCE THESE ARE GREAT BUILDINGS AND THE FACTORY IS READY TO HELP 100%  I BELIEVE. THANX AGAIN XAVIER , HAVE YOURSELF A GOOD DAY.
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