Gadd Formulas LLC Product never shipped bogus tracking. Customer support said they issued credit and they never did. Beware! Stay Away! Internet, Utah

I purchased the product and the very next day via email they said the item was shipped and I received a tracking number. The tracking number was bogus and 10 days later I contacted customer support via email. They responded by saying the product was so popular that it was on back order and it would take 2 weeks to ship. 2 weeks later I called customer support and the agent Eden said there was a glitch and that the item would ship in 1 week. I cancelled the order and she said depending on my bank it would take up to 7 business days for a refund. The next day I had an email notice saying my refund had been processed. Well now it has been 8 business days and no refund. My bank says all refunds take 3 business days. I sent them an email today requesting a call concerning my refund. I have seen other reports about this company and I have a strong feeling I am going to be out $94 without a fight. I am going to my bank today with all the reports online and my statements on my bank account to prove I did not get my product and that they said they would refund me. Obviously this company is a huge scam.